At a Glance
- Tasks: Keep orders moving and customers informed in a fast-paced tech environment.
- Company: Join a growing, forward-thinking technology business.
- Benefits: Competitive salary, full-time hours, and genuine career development opportunities.
- Other info: Dynamic role with exposure to customers and internal stakeholders.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Experience in sales support or customer service, with strong attention to detail.
The predicted salary is between 28000 - 28500 £ per year.
Every great customer experience starts long before a product arrives. As a Sales Support Executive, you'll be the person who keeps orders moving, customers informed and the team equipped to deliver an outstanding service in a fast-paced technology environment. This is an excellent opportunity to join a growing business where your attention to detail and ability to keep multiple priorities on track will make a genuine difference every day. Working alongside experienced colleagues, you'll become an integral part of the sales function while developing your own career within an ambitious organisation.
What's in it for you:
- Competitive salary of circa GBP 35,000, depending on experience
- Full-time, Monday to Friday working pattern
- Opportunity to join a growing and forward-thinking technology business
- Varied role with exposure to customers, suppliers and internal stakeholders
- Genuine opportunities to develop your skills and progress your career
- Supportive team environment where your contribution has a visible impact
Your responsibilities as Sales Support Executive:
- Prepare accurate quotations, checking pricing, product information and availability
- Process customer orders through internal systems while maintaining accuracy throughout
- Liaise with suppliers and partners regarding pricing, stock levels, lead times and deliveries
- Monitor orders from quotation through to completion, providing timely updates to customers and colleagues
- Respond to customer enquiries and help resolve order, delivery, billing and product queries
- Maintain accurate CRM and ERP records while identifying opportunities to improve processes and reduce errors
What we're looking for in a Sales Support Executive:
- Previous experience within sales support, sales administration, customer service, order processing, internal sales or account support
- Good working knowledge of Microsoft Office applications
- Experience using CRM, ERP or order management systems
- Strong attention to detail with the ability to manage multiple tasks accurately
- Experience within IT, technology, software, managed services, distribution or reseller environments would be advantageous
If you're ready to build your future as a Sales Support Executive, we'd love to hear from you. Apply today to find out more.
Sales Support Executive employer: TipTopJob
At TipTopJob, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and professional growth. Located in the serene surroundings of Thatcham, Berkshire, our mental health hospital provides extensive benefits, including a competitive salary and opportunities for continuous development, making it an ideal place for dedicated professionals to thrive in their careers while making a meaningful impact on patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TipTopJob. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TipTopJob before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TipTopJob:Your cover letter is your chance to shine! Tell us why you want to work at TipTopJob specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TipTopJob!
How to prepare for a job interview at TipTopJob
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
