Sales and Customer Support Coordinator

Salary: A GBP 28,000 : A GBP 31,000 per annum, plus uncapped performance:related bonus

Leeds (supporting Manchester and wider depots)

Permanent

Hours: 08:30 : 17:00, Monday to Friday : office based

Join One of the Sunday Times Best Places to Work

At innergy, were proud to be a Yorkshire business with big ambitions and an even bigger focus on our people.

Recognised as one of the Sunday Times Best Places to Work, weve built a culture where people feel supported, valued and given the opportunity to grow. We believe work should be enjoyable, rewarding and somewhere you can build a long:term career, not just have a job.

We’re a friendly, down:to:earth team who genuinely enjoy working together. Whether its celebrating success, supporting each other through busy periods, getting involved in team socials or helping colleagues develop their careers, people are at the heart of everything we do.

As we continue to grow, were looking for someone who shares our values and wants to be part of the journey.

About The Role

This is a varied and fast:paced role that sits at the heart of our customer and sales operation.

Youll be one of the first points of contact for customers, handling enquiries, supporting existing accounts and helping ensure our customers receive the excellent service were known for.

No two days are quite the same. One minute youll be helping a new customer join us, the next youll be supporting key accounts, resolving a query or working alongside colleagues across the business to deliver a great customer experience.

Youll be supported by an experienced management team who are invested in your success and development from day one.

What Youll Be Doing

Customer and Sales Support

• Handle all new domestic LPG, beer gas and industrial gas enquiries
• Respond to pricing queries from existing customers
• Process additional cylinder requests and maintain customer records
• Manage contract renewals and supply agreements
• Support customers with product and service enquiries
• Build positive relationships with customers through excellent service
• Account Management and Customer Retention
• Follow up with lapsed customers and identify opportunities to win back business
• Review customer cylinder balances and investigate discrepancies
• Produce monthly cylinder statements for key accounts
• Help ensure customer accounts remain accurate and up to date

Operational and Administrative Support

• Manage the shared sales enquiries inbox and ensure prompt responses
• Process stockist forms, surplus orders and pricing updates
• Handle enquiries relating to gas cages, cylinders and helium products
• Work closely with colleagues across multiple depots to support customer requirements

Customer Experience

• Investigate customer concerns and support positive resolutions
• Help maintain the high standards of service our customers expect

Development and Career Opportunities

We believe in investing in our people.

This role offers the opportunity to develop a broad understanding of the LPG, industrial gas and beer gas sectors while building valuable commercial, customer service and account management skills.

Youll receive ongoing support, mentoring and coaching from experienced colleagues and managers. For the right person, there are genuine opportunities to take on additional responsibility and develop a long:term career within innergy.

Many of our team members have progressed into more senior roles, and were always keen to support people who want to grow.

What Were Looking For

We're less interested in whether youve worked in our industry before and more interested in the sort of person you are.

Youll Likely Be

• Friendly, positive and approachable
• Organised and able to manage multiple priorities
• A confident communicator both on the phone and by email
• Someone who enjoys solving problems and helping customer