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- Tasks: Support survivors of church-related abuse through helpline, email, and live chat.
- Company: First Light, a compassionate organisation dedicated to supporting survivors.
- Benefits: Remote work, competitive salary, 25 days holiday, increasing to 30 after 5 years.
- Why this job: Make a real difference in the lives of survivors and help them find support.
- Qualifications: Empathy, communication skills, and a passion for helping others.
- Other info: Join a supportive team with opportunities for personal and professional growth.
The predicted salary is between 21500 - 26000 £ per year.
Salary: A GBP 24,956 per annum rising to A GBP 25,350 per annum on successful completion of probation
Hours: 37.5 hours per week (09:00 - 17:00 Monday to Friday)
Holiday: 25 days annual holiday entitlement increasing to 30 days after 5 years service per annum plus bank holidays
Base: Fully Remote
Contract: Permanent
About The Role
The Safe Spaces Support Advisor will be the first point of contact for Survivors of Church related abuse accessing the Safe Spaces service, including operating the helpline, monitoring an email inbox and live chat. They will make first contact with all new referrals into the Safe Spaces service within 24 hours of receipt of referral and assist in operating group peer support for Survivors.
Key Responsibilities
- Support recent or non-recent survivors of church-based abuse who wish to access the Safe Spaces service.
- Maintain survivor engagement for adults using the Safe Spaces helpline, email and live chat as a single point of contact until such a time as they decide to make a referral.
- Ensure that the victim feels supported, listened to and believed.
- Support with safety planning, monitor risk (including escalation to high risk and safeguarding concerns) in tandem with the Survivor Advocates and Team manager.
- Explain potential options with survivors regarding statutory pathways and Diocesan pathways for justice and support.
- Provide victim-focused advice and guidance for external agencies approaching Safe Spaces for expertise.
- Broker recovery support packages (recovery programs, therapy, peer support, onward referral) for eligible and ineligible contacts.
- Signpost/refer and broker access to information advice and support.
- Support the Survivor advocates during busy periods to ensure clients are provided with regular and effective contact and support.
- Confirm clients are seen by aftercare services and collect feedback from partner agencies.
- Accurately, confidentially and efficiently manage MODUS and Share Point databases, including the creation and assigning of new cases to Survivor Advocates to contribute to effective monitoring of the service.
- Collect online feedback from current and past clients on a quarterly basis to assist the manager in report writing, including supporting less technologically able service users to complete feedback forms.
- Provide continuity of support to all victims who have not been assigned a front-line support worker or are currently unassigned.
- Continually assess and regularly review the victim risk and needs and use a Trauma informed Approach to keeping victims and their families safe.
- Manage and review own case load ensuring the service is user centred, cost effective, efficient and responsive to the needs of clients and professionals.
Additional Information
The successful applicant will be subject to a Disclosure and Barring check, and a social media check conducted by a third-party organisation as part of our Safer Recruitment process. Any future offer of employment is contingent on the satisfactory completion of these checks, as well as the receipt of two satisfactory employment references, with one being from your current or most recent employer.
Please note that in some roles staff may be required to work from a home/office base in accordance with our Hybrid Working policy.
Deadline for receipt of applications: 09:00 on 23rd February 2026
Expected date for interviews: To be confirmed with the candidate
If you do not hear from us within 10 working days of the deadline for receipt of applications, please assume you have been unsuccessful at this time.
We reserve the right to withdraw this advert early for the right candidate, so we encourage early applications.
If you feel you are a suitable candidate and would like to work for First Light, please proceed through the following link to be redirected to our website.
Safe Spaces Survivor Advisor employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Safe Spaces Survivor Advisor
✨Tip Number 1
Get to know the organisation! Research First Light and their mission. Understanding their values and how they support survivors will help you tailor your approach during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to survivor support and trauma-informed care. Role-play with a friend to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at First Light.
We think you need these skills to ace Safe Spaces Survivor Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Safe Spaces Survivor Advisor. We want to see how you can support survivors effectively, so don’t hold back on sharing relevant examples!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your passion for supporting survivors shines through in every sentence.
Show Your Understanding: Demonstrate your knowledge of the challenges faced by survivors of church-related abuse. We’re looking for candidates who understand the importance of a trauma-informed approach, so share any insights or experiences that reflect this understanding.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TipTopJob
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Safe Spaces Survivor Advisor. Familiarise yourself with the key tasks, such as operating the helpline and supporting survivors. This will help you demonstrate your knowledge and passion during the interview.
✨Show Empathy and Understanding
Since this role involves supporting survivors of abuse, it's crucial to convey empathy and understanding. Prepare examples from your past experiences where you've shown compassion and support to others, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think about how you would approach various scenarios involving survivor support and safety planning, and be ready to discuss your thought process.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
