At a Glance
- Tasks: Handle motor claims and guide customers through the process with empathy and professionalism.
- Company: Join a family-run accident management company that values your contribution.
- Benefits: Competitive salary, supportive environment, and skill development opportunities.
- Other info: Dynamic role with varied tasks and excellent career growth potential.
- Why this job: Make a real difference in people's lives during stressful times.
- Qualifications: Strong customer service skills and ability to manage sensitive conversations.
The predicted salary is between 30000 - 40000 £ per year.
Collision Solutions are a family-run Accident Management and Car Hire company, proudly operating our own fleet of vehicles from our base in Haslingden. We specialise in supporting customers involved in non-fault accidents, providing them with replacement vehicles and guiding them through what can often be a stressful and unfamiliar process. Our focus is on delivering a smooth, professional, and customer-first experience from start to finish.
We are looking for a confident, organised, and customer-focused Motor Claims Handler to join our growing team. This is a fast-paced and varied role where no two days are the same. You may be reassuring a customer after an accident, or liaising with insurers, solicitors, bodyshops, or other professionals to progress a claim efficiently. You will take ownership of claims from initial notification through to completion, ensuring customers receive excellent service and support throughout the process.
Key Responsibilities
- Process new claim notifications efficiently and accurately
- Guide customers through the claims process, providing clear advice and regular updates
- Manage your own caseload from start to finish, ensuring all actions are completed in a timely manner
- Maintain accurate records, notes, logs, and diary entries
- Liaise with bodyshops, solicitors, and third-party insurers to progress claims
- Monitor claim progress and proactively resolve delays or issues
- Ensure compliance with legal requirements, industry regulations, and company procedures
- Deliver a professional and empathetic service during what can often be a stressful time for customers
What We’re Looking For
We are looking for someone proactive, resilient, and confident speaking with people from all walks of life. You should be comfortable taking ownership of situations, asking questions, and guiding customers through what can often be a stressful experience. Previous experience within motor claims, insurance, credit hire, accident management, or a similar environment would be highly beneficial. However, we are also interested in candidates with strong customer handling skills who are confident managing sensitive conversations and fast-moving workloads.
You Will Also Ideally Have
- Excellent communication and customer service skills
- Strong organisational skills with the ability to manage multiple cases effectively
- The ability to remain calm under pressure within a busy environment
- A professional and empathetic approach
- Good attention to detail and administrative accuracy
Benefits and Working Details
Salary: Competitive dependent on experience
Location: Haslingden
Working Hours: Monday to Friday, 8:30am – 5:30pm (office-based); Plus 1 Saturday per month, 9:00am – 12:00pm
Why Join Collision Solutions?
Be part of a friendly and supportive family-run business where your contribution is genuinely valued. This is an opportunity to develop your skills within the accident management sector while working in a varied and engaging role with real responsibility.
How to Apply
If you are interested in this opportunity, please submit your latest CV.
Motor Claims Handler :Credit Hire in Rossendale employer: TipTopJob
Collision Solutions is an excellent employer that fosters a friendly and supportive work environment, where every team member's contribution is genuinely valued. Located in Haslingden, employees benefit from a competitive salary, regular working hours, and the opportunity to develop their skills in the accident management sector while handling diverse and engaging responsibilities. Join us to be part of a family-run business that prioritises customer service and employee growth, ensuring a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Claims Handler :Credit Hire in Rossendale
✨Dive Into Industry Networking Events
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We think you need these skills to ace Motor Claims Handler :Credit Hire in Rossendale
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at TipTopJob.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at TipTopJob. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at TipTopJob
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at TipTopJob to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
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✨Prepare for Behavioural Questions
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✨Know the Company Culture Inside Out
Understanding TipTopJob's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
