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- Tasks: Manage claims from start to finish, ensuring a smooth experience for clients.
- Company: Join a family-run business focused on customer-first service in accident management.
- Benefits: Competitive salary, supportive team, and opportunities for skill development.
- Other info: Enjoy a varied role with real responsibility in a friendly work environment.
- Why this job: Be part of a dynamic team making a real difference in people's lives.
- Qualifications: Experience in claims handling is a plus; strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Salary: Competitive dependent on experience.
Location: Haslingden. Car driver essential.
Job type: Full time, Permanent.
Working Hours: Monday to Friday, 8:30am to 5:30pm (office-based) plus 1 Saturday per month, 9:00am to 12:00pm.
A Little Bit About Us
Collision Solutions is a family-run Accident Management and Car Hire company, proudly operating our own fleet of vehicles from our base in Haslingden. We specialise in supporting customers involved in non-fault accidents, providing them with replacement vehicles and guiding them through what can often be a stressful and unfamiliar process. Our focus is on delivering a smooth, professional, and customer-first experience from start to finish.
Job Description
We are looking for a proactive and organised Credit Hire Claims Handler to join our growing team. In this role, you will take ownership of claims from initial notification through to completion, ensuring a seamless journey for each client. This is a fast-paced and varied position where no two days are the same. You’ll be at the heart of the operation, coordinating with multiple parties while delivering excellent customer service at every stage.
Key Responsibilities
- Process new claim notifications efficiently and accurately.
- Guide clients through the claims process, providing clear advice and regular updates.
- Manage your own caseload from start to finish, ensuring all tasks are completed in a timely manner.
- Maintain accurate records, including notes, logs, and diary entries.
- Liaise with bodyshops, solicitors, and third-party insurers to progress claims.
- Monitor claim progress and proactively resolve any issues or delays.
- Ensure full compliance with legal requirements, industry regulations, and company standards.
Skills And Experience
- Previous experience in credit hire, insurance claims, or a similar role is advantageous.
- Excellent communication and customer service skills.
- Strong organisational skills with the ability to manage multiple cases effectively.
- Ability to work well under pressure in a fast-paced environment.
- A calm and professional approach, particularly in challenging situations.
- Good attention to detail and accuracy in administrative tasks.
- Full UK driving licence and access to a vehicle is essential due to location.
Additional
Be part of a friendly, supportive family-run business in a varied and engaging role with real responsibility. You will have the opportunity to develop your skills within the accident management sector and work in an environment where your contribution is valued. If you are interested in this position, please submit your latest CV.
Credit Hire Motor Claims Handler in Rossendale employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Hire Motor Claims Handler in Rossendale
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the accident management or insurance sectors. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching Collision Solutions and understanding their values. Show us you’re genuinely interested in the company and how you can contribute to their customer-first approach.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to claims handling and customer service. We want to see how you handle pressure and resolve issues, so be ready with examples!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Credit Hire Motor Claims Handler in Rossendale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous roles in credit hire or insurance claims, as this will show us you’re a great fit for the position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re interested in joining Collision Solutions. Share specific examples of how your experience aligns with our focus on delivering excellent customer service and managing claims efficiently.
Showcase Your Organisational Skills: Since the role involves managing multiple cases, it’s important to demonstrate your organisational skills. Mention any tools or methods you use to keep track of tasks and deadlines, so we can see how you’ll handle the fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application goes straight to us, and we can review it promptly. Plus, it shows you’re keen on being part of our family-run business!
How to prepare for a job interview at TipTopJob
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of credit hire and insurance claims. Brush up on relevant terminology and processes so you can speak confidently about your experience and how it relates to the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, be ready to share specific examples of how you've handled challenging situations in the past. Highlight your ability to communicate clearly and keep clients informed throughout the process.
✨Demonstrate Organisational Skills
Prepare to discuss how you manage multiple cases effectively. Bring examples of how you've prioritised tasks and maintained accurate records in previous roles. This will show that you're capable of handling the fast-paced environment they mentioned.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.