Retail Sales Advisor

Hourly rate: £12.77

Independent Living, Permanent, Part time: 12 hours, Flexibility to cover Monday to Friday + Opportunities for overtime

Location: Ellesmere Port

This is an opportunity for the right candidate to develop a career within the mobility and equipment sector. You will be part of a small team based in the mobility store located in Ellesmere Port. The purpose of this role is to conduct sales of mobility equipment and living aids combined with high quality advice. The role will be broad in scope from advising customers to handling stock and performing day-to-day shop functions. You will have effective administrative skills and a sense of pride and ownership in your work. You will be part of a small friendly team, who will work flexibly to cover store opening times including loan working once sufficiently trained. In working hands-on with mobility equipment, there will be a small degree of manual handling required. You will be working in a well-established business that specialises in providing equipment, engineering and servicing to the healthcare sector across much of England and Wales.

Key Responsibilities:

• Assisting customers to try a range of equipment in a friendly and empathetic manner.
• Deliver exceptional customer service to people with a disability, elderly and those in caring or supporting roles.
• Provide information and advice to assist customers in selecting suitable products and the ability to highlight their benefits.
• Accurate handling of payments.
• Maintain inventory and stock levels, including stocktaking.
• Booking and managing equipment maintenance and deliveries.
• Stock orders and working closely with suppliers.
• Ensure high standards of store displays with up-to-date information and pricing.
• Support the achievement of meeting store targets.
• Comply with health and safety measures and all company policies and procedures.

Essential Competencies:

• Have a customer-centered approach with the ability to engage and communicate effectively with customers.
• Excellent interpersonal skills to work effectively with staff members, customers and management.
• Competent IT skills to be confident in operating our Electronic Point of Sale and Stock Management Software (Lightspeed: training provided), email and Microsoft office packages.
• A proactive approach to problem solving.
• Ability to multi-task and prioritise activities.
• Ability to sometimes work on your own (once fully trained).
• The ability to continually develop knowledge of equipment to assist in activities of daily living.
• Willingness to embrace opportunities to develop your own skills and understanding, with a proactive approach to seek out gaps in your own knowledge.

Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.

This job description shall not limit your role; you will also be expected to carry out any other duties that your manager feels are within your capabilities and skill set. The above may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops.