Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build relationships between residents and contractors while managing communication and resolving concerns.
- Company: Join a supportive team focused on improving living spaces in Nottingham.
- Benefits: Earn GBP24.25 per hour plus travel expenses with potential for contract extension.
- Other info: Diverse and inclusive workplace that values equality and supports all applicants.
- Why this job: Make a real difference in residents' lives while enhancing your communication and problem-solving skills.
- Qualifications: Experience as a Resident Liaison Officer or similar role, with strong verbal and written skills.
The predicted salary is between 48000 - 48000 £ per year.
Location: Nottingham
Rate: GBP24.25 per hour (Umbrella) + Travel Expenses
Contract: 1 Month (High potential for extension)
Are you an expert at building bridges between residents and contractors? We are looking for a dedicated and empathetic Resident Liaison Officer (RLO) to join our team in Nottingham. As the face of our (Planned Maintenance/Refurbishment/Decent Homes) programme, you won't just be delivering notices: you'll be managing relationships, de-escalating concerns, and ensuring every resident feels heard while we improve their living spaces.
The Role
In this position, you are the vital link that keeps our projects moving. Your focus will be on seamless, transparent communication between site teams and tenants.
Key Responsibilities
- Act as the first point of call for residents regarding upcoming works (e.g., kitchen/bathroom replacements, FRA works, or external repairs).
- Coordinate and book appointments for surveyors and tradespeople to ensure the project remains on schedule.
- Conduct initial visits to explain the scope of work and identify vulnerable residents or specific household needs.
- Handle queries and complaints professionally, resolving issues locally to maintain high satisfaction levels.
- Maintain detailed resident logs and provide regular updates to Housing Association and Local Authority partners.
What You’ll Need
- Proven track record as an RLO, TLO, or Customer Liaison Officer within Social Housing, a Housing Association, or a Council environment.
- Exceptional verbal and written skills, with the ability to adapt your style to a diverse range of residents.
- A calm, professional approach when navigating challenging situations or difficult conversations.
- Strong administrative skills to manage complex schedules and daily reporting.
- A valid UK Driving Licence and access to your own vehicle.
Randstad CPE values diversity and promotes equality. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK.
Resident Liaison Officer employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to resident liaison work. Think about how you'd handle specific scenarios, like managing complaints or coordinating with contractors. This will help you feel confident and ready to impress!
✨Tip Number 3
Showcase your communication skills! During interviews, highlight your ability to adapt your style to different residents. Share examples of how you've successfully de-escalated concerns in the past – this is key for an RLO role.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Show Your Empathy: As a Resident Liaison Officer, your ability to connect with residents is key. Make sure your application reflects your understanding of their needs and concerns. Share examples of how you've successfully managed relationships in the past.
Tailor Your CV: We want to see how your experience aligns with the role. Highlight your previous work as an RLO or in similar positions within social housing. Use keywords from the job description to make it clear you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving living spaces and how you can help us maintain strong communication between residents and contractors. Keep it friendly yet professional.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in directly!
How to prepare for a job interview at TipTopJob
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like managing resident relationships and handling complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an RLO, communication is key. Prepare examples of how you've successfully navigated difficult conversations or resolved conflicts in the past. Be ready to discuss how you adapt your communication style to suit different residents, as this will highlight your empathy and professionalism.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about potential challenges you might face in the role, such as dealing with a frustrated resident or coordinating schedules with contractors. Practising your responses will help you feel more confident and articulate during the interview.
✨Demonstrate Your Organisational Skills
Highlight your strong administrative skills by discussing how you manage complex schedules and maintain detailed logs. Bring examples of how you've kept projects on track in previous roles, as this will reassure them that you can handle the demands of the position effectively.