An exciting opportunity has arisen for a Workshop Controller to join a well:established commercial vehicle dealership, delivering high:quality maintenance and repair solutions. As a Workshop Controller, you will oversee the daily operation of the workshop, ensuring work is completed efficiently, productivity is maximised and customers receive an outstanding service. This full:time permanent role offers a salary range of GBP 38,000 : GBP 43,000 plus bonus: up to GBP 6,000/year based on KPIs and labour sales targets (OTE up to GBP 49,000) plus benefits.
Responsibilities
- Maximise hours sold, revenue per transaction, product sales, and adhere to VHC process.
- Allocate work efficiently and coordinate with front:of:house and bookings.
- Ensure clear, proactive communication across teams and customers.
- Lead, coach, and develop team; manage training and leave.
- Maintain equipment, arrange calibrations, perform tooling checks.
- Ensure parts availability and manage displaced parts.
- Complete repair documentation accurately and adhere to VWCV warranty standards.
- Support processes to exceed VWCV customer satisfaction targets.
- Maintain workshop equipment and tooling records in line with ISO and manufacturer standards.
Qualifications
- Previously worked as Workshop Controller, workshop supervisor, Workshop Team Leader, Workshop Operations Manager, Workshop Foreman, Commercial Vehicle Technician or in a similar role.
- Strong technical knowledge of heavy vehicles.
- Background in leading, supervising and developing workshop teams.
- Experience in an HGV Workshop environment would be preferred.
- Sound understanding of Health and Safety procedures within a workshop environment.
- Skilled in Microsoft Office and experienced using dealer management, diagnostic and industry software, including Kerridge (CDK),1link, CVLink, R2C or similar systems.
Shifts
- Monday : Friday: 8am : 5pm (1:hour unpaid break)
- 1 in 4 Saturday morning: 8.00am to 12 Noon
- 41 hours per week
Benefits
- Competitive salary
- 30 days leave including bank holidays
- Holiday+ purchase scheme
- Statutory pension scheme
- Accident policy for all employees
- Uniform/PPE supplied
- Free Class IV MOT per year
- Mental health first AAiders
- Paternity pay : Full 2 weeks
- Corporate uniform provided
- Cycle to work scheme
- Working for a friendly family business
- Referral bonus if you introduce your technician friends ( GBP 1500)
This is a fantastic opportunity to take ownership of a busy workshop and develop your career within a supportive and professional environment.
Workshop Controller in Reading employer: TipTopJob
At TipTopJob, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and professional growth. Located in the serene surroundings of Thatcham, Berkshire, our mental health hospital provides extensive benefits, including a competitive salary and opportunities for continuous development, making it an ideal place for dedicated professionals to thrive in their careers while making a meaningful impact on patients' lives.
