Overview
Job Title: Property Administration Officer
Location: Wolverhampton
Salary: GBP26,212 - GBP32,541 per annum
Job Type: Permanent, Full Time
About Us
Bushbury Hill Estate Management Board (EMB) has an exciting opportunity for a full-time Property Administration Officer to join our Property Team. Bushbury Hill EMB is a tenant-led housing service provider, operating from its Management Centre on Kempthorne Avenue in the north-east of the City of Wolverhampton.
At Bushbury, our aim is to deliver high quality customer service and provide high standard homes for our tenants. Both our board and staff team share this vision and are constantly striving for excellence in everything they do.
About The Role
As our Property Administration Officer, you will work alongside the Property Team to help ensure that the EMB delivers a high-quality, customer-focused repairs and maintenance service. You will maintain accurate repairs and maintenance records and act as a key point of contact for tenants, contractors, and colleagues within the Property Team.
Key Areas Of Responsibility
- Customer focus
- Working with others
- Managing and developing services
- Managing and developing people
- Property maintenance
- Financial management and control
- IT and data management
- Regulatory compliance
- Quality
- Health and safety
About You
Experience and Education
- Proven experience in administration and/or customer service.
- Educated to GCSE standard (minimum of five GCSEs at grade C/4 or above, including Maths and English).
- Strong commitment to personal development and expanding knowledge of housing services.
- Desirable: Administrative experience within a local authority, housing association, or Tenant Management Organisation.
- Desirable: Familiarity with common domestic repairs from a tenant or homeowners perspective.
Skills And Abilities
- Customer Service: Ability to deliver a proactive, customer-focused service while managing expectations and resolving complaints effectively.
- Communication: Excellent verbal and written communication skills with the ability to engage a wide range of audiences.
- Technical Proficiency: Computer literate, including proficiency in Microsoft Office (specifically spreadsheets).
- Workload Management: Strong planning and organizational skills, with the ability to work flexibly, take initiative, and solve problems.
- Teamwork: Ability to work proactively within a team and build positive relationships across the organization.
Knowledge
- Data Protection: Understanding of data protection principles and the importance of maintaining accurate records.
- Equality and Inclusion: Knowledge of equality, diversity, and inclusion principles in service delivery.
- Sector Knowledge: Willingness to develop an understanding of repairs and maintenance policies, as well as the legal and operating context of the organization.
- Values: Ability to demonstrate and uphold the organizations core values.
What We Offer
We are an Investors in People Gold accredited organisation. We strive for excellence in everything we do, and providing an outstanding housing service to the people we serve is at the heart of every role within the organisation. We know this can only be achieved when our people feel valued, supported, and motivated.
In return, you will receive a comprehensive induction, full training, and ongoing support to help you develop within your role. This is an exciting opportunity to work for a unique organisation and become part of an established team that shares a common vision of improving the lives of people living within the Bushbury Hill estate.
Hybrid working is available following successful completion of probation, with the opportunity to work from home for up to one day per week, subject to operational requirements.
