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- Tasks: Provide technical support and troubleshoot issues for customers on innovative products.
- Company: Dynamic engineering firm in South Oxfordshire with a focus on electronics and mechatronics.
- Benefits: Competitive salary, opportunities for training, and a supportive team environment.
- Why this job: Join a forward-thinking company and make a real difference in customer experiences.
- Qualifications: Degree or equivalent in Electrical/Electronics Engineering or Mechatronics; industry experience preferred.
- Other info: Flexible travel required; excellent career growth and continuous improvement culture.
The predicted salary is between 35000 - 45000 £ per year.
Location: South Oxfordshire
Term: Permanent
Salary: GBP 35,000 – GBP 45,000 per annum (dependent on relevant experience)
My client works within engineering and they are looking to take on a Product Support Engineer with an Electronics / Mechatronics bias, on a permanent basis, in the South Oxfordshire area.
Qualifications
- NVQ/HNC/HND/BTEC/Degree qualified or similar in Electrical and Electronics Engineering or Mechatronics Engineering
- Some form of industry experience in a technical role after your studies (e.g., technical engineering, technical sales, technical support or manufacturing environment)
- Knowledge of inverters, motion controllers, or similar (training provided)
- Excellent communication skills both verbal and written; able to work well over the phone
- Ability to work well individually as well as in a team
- Proficient with using MS Office applications
- CRM systems / SAP knowledge an advantage, but not essential
- Full UK driving licence essential for attending customer sites; flexibility to travel occasionally required
Responsibilities
- Providing technical support to customers with regards to company products
- Involved pre‑sales on the application side of things
- After‑sales troubleshooting issues
- Providing timely technical assistance over the phone, email and in person
- Working with the company CRM system
- Working closely with different company departments to help with product improvements
- Always driving continuous improvement
- Delivering technical training sessions when required
If you are interested in this position, please apply with an up to date CV as soon as possible, along with your availability and your salary expectation.
Product Support Engineer employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who might know about openings for Product Support Engineers. A friendly chat can sometimes lead to opportunities that aren't even advertised!
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of inverters and motion controllers, and be ready to discuss how your experience aligns with the role. We want you to shine when it comes to showcasing your technical skills and communication abilities.
✨Tip Number 3
Don’t forget to follow up! After an interview or a networking event, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the position.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application for the Product Support Engineer role. Plus, it helps us keep track of your application and ensures you’re considered for the position as soon as possible.
We think you need these skills to ace Product Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical roles, especially in engineering or support. We want to see how your background aligns with the Product Support Engineer position, so don’t be shy about showcasing your skills!
Show Off Your Communication Skills: Since excellent communication is key for this role, include examples in your application that demonstrate your ability to convey technical information clearly. Whether it’s through previous jobs or projects, let us know how you’ve nailed this in the past!
Be Honest About Your Experience: If you have experience with inverters or motion controllers, mention it! If not, that’s okay too—just express your willingness to learn. We appreciate honesty and a positive attitude towards growth.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just upload your CV and let us know your availability and salary expectations!
How to prepare for a job interview at TipTopJob
✨Know Your Stuff
Make sure you brush up on your knowledge of electronics and mechatronics. Familiarise yourself with inverters and motion controllers, as these are key areas for the role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Show Off Your Communication Skills
Since excellent communication is a must-have for this role, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you would assist a customer over the phone or via email, so think about how you can convey complex information clearly.
✨Be Ready for Teamwork Questions
Prepare examples of how you've worked effectively in a team. This could be from previous jobs or projects during your studies. Highlighting your ability to collaborate and drive continuous improvement will resonate well with the interviewers.
✨Understand the Company Culture
Research the company and its values. Knowing their approach to product support and customer service will help you align your answers with what they’re looking for. It also shows that you’re genuinely interested in being part of their team.
