At a Glance
- Tasks: Provide five-star service to patients and manage their journey with care.
- Company: Award-winning private doctors' surgery in North Leeds.
- Benefits: Competitive pay, supportive team environment, and professional growth opportunities.
- Other info: Site-based role with a focus on teamwork and patient satisfaction.
- Why this job: Join a dynamic team and make a real difference in patient care.
- Qualifications: Experience in customer service or healthcare, with excellent communication skills.
The predicted salary is between 29000 - 31000 £ per year.
Private Doctors surgery in North Leeds LS8
Salary circa A GBP 14:16 ph dependent on skills and experience
Hours midday : 6pm daily Monday to Friday with Saturday hours to be discussed
Site based no hybrid working
Our client, The Private Doctors, is an award-winning surgery based in North Leeds providing same-day concierge GP Consulting. They are now looking to recruit an experienced Patient Services and Concierge Coordinator to join their existing team. Reporting directly to the Practice Manager, you will be responsible for all patient service and communication, both face to face and over the telephone. You will be responsible for caring for patients throughout their treatment journey, ensuring they receive five-star service throughout.
This role would ideally suit an individual who has experience of working within a surgery or aesthetic clinic or who has been working within a customer centric industry delivering excellent customer service.
The Role will include, but is not limited to:
- Care of patients in reception and waiting area
- Answering phone calls and emails
- Patient appointment scheduling
- Daily diary management
- Preparation and filing of patient notes
- General Housekeeping in reception, waiting areas and WCs
- Performing administrative tasks including letters, clinic printed matter, patient surveys and new patient packs
- Follow up telephone calls to patient
- Responsible for screening calls to risk assess patients prior to arranging their appointment
- Provide administrative assistance across a range of areas, such as photocopying, filing/archiving, sorting post, etc.
Essential Skills and Experience:
- Excellent customer service, interpersonal and communication skills
- Outstanding listening skills and ability to empathise with patients needs and concerns
- Appropriate sense of discretion in dealing with varied and difficult situations
- Ability to convey a positive attitude in all dealings with others, whether patients or staff members
- Ability to work as a team member
- Treats patients and co-workers with respect
- Ability to effectively prioritise calls from patients to ensure appropriate action/scheduling
- Ability to manage multiple tasks simultaneously
- Excels under pressure
- Highly motivated
- Exceptional personal organisational skills
- IT skills
- Attentive to detail
- Good problem solving skills
Premium Patient Concierge & Service Coordinator employer: TipTopJob
The Private Doctors in North Leeds is an exceptional employer, offering a supportive work environment where patient care is at the forefront of our mission. With a focus on delivering five-star service, we provide our team with opportunities for professional growth and development, alongside a competitive salary and a commitment to work-life balance through our midday to evening hours. Join us to be part of a dedicated team that values excellence in patient service and fosters a culture of respect and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Premium Patient Concierge & Service Coordinator
✨Tip Number 1
Get to know the company! Research The Private Doctors and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience in patient care and customer service confidently.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at The Private Doctors.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Premium Patient Concierge & Service Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and any relevant roles in healthcare or similar industries. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Premium Patient Concierge role. Share specific examples of how you've provided excellent service in the past – we love a good story!
Show Off Your Communication Skills:Since this role involves a lot of patient interaction, make sure your application reflects your strong communication skills. Whether it's through clear writing or a friendly tone, let us know you can connect with patients effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TipTopJob
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities and skills required for the Premium Patient Concierge & Service Coordinator role. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about providing five-star service, be ready to share specific examples of how you've excelled in customer service roles before. Think of situations where you went above and beyond for a patient or customer, and how you handled difficult situations with empathy and professionalism.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various scenarios, such as managing multiple tasks under pressure or dealing with a difficult patient. Practise your responses to these types of questions, focusing on your problem-solving skills and ability to prioritise effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you gauge if the practice is the right fit for you. Consider asking about the team dynamics, the types of patients they see, or how they measure success in this role.
