Location: Quay Foyer, Poole
Salary: A GBP 13,988 per annum
Vacancy Type: Permanent, Part Time (20 hours per week)
Make a Real Difference Every Day
Are you passionate about supporting people to live independently and thrive in their homes?
What Youll Be Doing
- Deliver day:to:day housing and building management across supported living schemes
- Carry out vital health and safety and compliance checks, including fire safety
- Support customers to maintain tenancies, build independence, and achieve positive outcomes
- Manage rent accounts, including income collection, direct debits, and supporting benefit claims
- Respond to customer queries, feedback, and complaints with a focus on excellent service
- Complete assessments, sign:ups, and tenancy processes for new and existing customers
- Work collaboratively with customers and partner agencies to develop housing plans and risk assessments
- Build strong partnerships with external stakeholders, including health, social care, and community organisations
- Identify and manage risks, including safeguarding concerns, ensuring compliance with all relevant policies
- Play a key role in maintaining occupancy levels and promoting available homes
- Participate in an out:of:hours on:call rota
What Were Looking For
We’re looking for someone who is both compassionate and driven, with a commitment to delivering excellent services.
Your Experience And Knowledge
- Experience working in housing, ideally with vulnerable adults or supported living services
- Understanding of housing processes, benefits, and tenancy management
- Strong IT, numeracy, and administrative skills
Your Skills And Attributes
- A motivated self:starter who can manage their own workload effectively
- Excellent communication and interpersonal skills, able to adapt to different audiences
- Strong problem:solving skills with a practical, solution:focused mindset
- Passion for customer:focused services and co:production
- Ability to build effective relationships with colleagues, customers, and external partners
- Willingness to participate in an on:call rota
Appointment to this role will be subject to a satisfactory references, a satisfactory DBS, and possession of a valid Right to Work document.
