At a Glance
- Tasks: Provide five-star service to patients and manage appointments in a busy private surgery.
- Company: Award-winning private doctors' surgery in North Leeds.
- Benefits: Competitive pay, supportive team environment, and opportunities for personal growth.
- Other info: Work midday to 6pm, Monday to Friday, with potential Saturday hours.
- Why this job: Join a dynamic team and make a real difference in patient care.
- Qualifications: Experience in customer service or healthcare preferred; strong communication skills essential.
The predicted salary is between 29000 - 31000 £ per year.
Private Doctors surgery in North Leeds LS8
Salary circa A GBP 14:16 ph dependent on skills and experience
Hours midday : 6pm daily Monday to Friday with Saturday hours to be discussed
Site based no hybrid working
Our client, The Private Doctors, is an award-winning surgery based in North Leeds providing same-day concierge GP Consulting. They are now looking to recruit an experienced Patient Services and Concierge Coordinator to join their existing team.
Reporting directly to the Practice Manager, you will be responsible for all patient service and communication, both face to face and over the telephone. You will be responsible for caring for patients throughout their treatment journey, ensuring they receive five-star service throughout.
This role would ideally suit an individual who has experience of working within a surgery or aesthetic clinic or who has been working within a customer centric industry delivering excellent customer service.
The Role will include, but is not limited to:
- Care of patients in reception and waiting area
- Answering phone calls and emails
- Patient appointment scheduling
- Daily diary management
- Preparation and filing of patient notes
- General Housekeeping in reception, waiting areas and WCs
- Performing administrative tasks including letters, clinic printed matter, patient surveys and new patient packs
- Follow up telephone calls to patient
- Responsible for screening calls to risk assess patients prior to arranging their appointment
- Provide administrative assistance across a range of areas, such as photocopying, filing/archiving, sorting post, etc.
Essential Skills and Experience
- Excellent customer service, interpersonal and communication skills
- Outstanding listening skills and ability to empathise with patients needs and concerns
- Appropriate sense of discretion in dealing with varied and difficult situations
- Ability to convey a positive attitude in all dealings with others, whether patients or staff members
- Ability to work as a team member
- Treats patients and co-workers with respect
- Ability to effectively prioritise calls from patients to ensure appropriate action/scheduling
- Ability to manage multiple tasks simultaneously
- Excels under pressure
- Highly motivated
- Exceptional personal organisational skills
- IT skills
- Attentive to detail
- Good problem solving skills
Patient Services and Concierge Coordinator employer: TipTopJob
The Private Doctors in North Leeds is an exceptional employer, offering a supportive work environment where patient care is at the forefront of our mission. With a focus on delivering five-star service, we provide our team with opportunities for professional growth and development, alongside a competitive salary and a commitment to work-life balance through fixed hours. Join us to be part of a dedicated team that values respect, empathy, and excellence in patient services.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services and Concierge Coordinator
✨Tip Number 1
Get to know the company! Research The Private Doctors and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about patient interaction, make sure you can convey empathy and professionalism. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows initiative and enthusiasm!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the extra step to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Patient Services and Concierge Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in patient services or customer-centric roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express why you’re passionate about providing five-star service and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your excellent interpersonal skills. Whether it's through your writing style or the way you present your experiences, let us see that you can connect with patients and colleagues alike.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at TipTopJob
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Services and Concierge Coordinator. Familiarise yourself with the specific tasks mentioned in the job description, like patient appointment scheduling and managing communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing five-star service, be ready to share examples from your past experiences where you excelled in customer service. Think of situations where you had to empathise with patients or resolve issues effectively. This will highlight your ability to connect with patients and handle their needs with care.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with a difficult patient or managing multiple tasks at once. Practise your responses to these scenario-based questions, focusing on your problem-solving skills and ability to prioritise. This will show that you can think on your feet and remain calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the practice's approach to patient care, or how they measure success in this role. This not only shows your enthusiasm but also helps you gauge if the practice aligns with your values and work style.
