Stonewater is seeking a Resolution Advisor to be the first point of contact for customer complaints, setting the tone with empathy and professionalism and helping resolve issues early.
You will log and maintain records, gather evidence for investigations, work with the Resolution Team to monitor actions, and apply our Complaint Handling Code to ensure fair outcomes while collaborating across teams to resolve issues.
#J-18808-LjbffrRemote Resolution Advisor: Customer Complaints Expert in Oxford employer: TipTopJob
At TipTopJob, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and professional growth. Located in the serene surroundings of Thatcham, Berkshire, our mental health hospital provides extensive benefits, including a competitive salary and opportunities for continuous development, making it an ideal place for dedicated professionals to thrive in their careers while making a meaningful impact on patients' lives.
