At a Glance
- Tasks: Lead housing services, manage tenancies, and build thriving communities.
- Company: Dynamic organisation focused on community development and inclusivity.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a Disability Confident Employer committed to diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing management and strong team leadership abilities.
The predicted salary is between 55000 - 55000 £ per year.
Location: South East
Salary: A GBP 55,000 per annum
Vacancy Type: Permanent, Full Time
About The Role
As a Locality Manager, you will be responsible for the operational delivery of housing services across your locality. You will lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You will also play a key leadership role: coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes.
What You Will Be Doing
- Leading tenancy services including allocations, tenancy management and enforcement
- Managing neighbourhoods to ensure estates are clean, safe and well maintained
- Supporting customers with complex needs through effective case management and multi-agency working
- Championing complaint resolution and using learning to continuously improve services
- Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards
- Building strong relationships with residents, community groups, local authorities and partners
- Using performance data and KPIs to drive service improvements and customer satisfaction
- Line managing Housing Officers and embedding a culture of coaching, development and accountability
- Contributing to service planning, area-based initiatives and wider organisational priorities
You Will Need
- Experience in housing management or community services
- A solid understanding of tenancy law, housing regulation and safeguarding
- Proven experience coaching and developing high performing teams
- Strong communication, conflict resolution and stakeholder management skills
- The ability to analyse performance information and use data to improve outcomes
- Experience of leading teams, managing performance and handling complex situations with professionalism and empathy
Disability & Equality
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards our Menopause Friendly accreditation.
Locality Manager in Oxford employer: TipTopJob
As a Locality Manager in the South East, you will join a forward-thinking organisation that prioritises community well-being and employee development. With a strong commitment to inclusivity and support for diverse needs, we offer a dynamic work culture where you can thrive professionally while making a meaningful impact on local communities. Our focus on coaching and mentoring ensures that you have ample opportunities for growth, alongside competitive benefits and a supportive environment that champions your success.
StudySmarter Expert Advice🤫
We think this is how you could land Locality Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Locality Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to community building and customer service, so you can showcase how your experience aligns with their mission during the chat.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've coached and developed teams in the past. Highlight your conflict resolution skills and how you've used data to drive improvements—these are key for a Locality Manager.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land that dream job. Plus, it shows you're serious about joining our team and making a difference in the community.
We think you need these skills to ace Locality Manager in Oxford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Locality Manager role. Highlight your experience in housing management and community services, and show us how you can lead teams and improve customer satisfaction.
Showcase Your Skills:We want to see your strong communication and conflict resolution skills shine through. Use specific examples from your past roles to demonstrate how you've successfully managed complex situations and built relationships with stakeholders.
Be Data-Driven:Since the role involves using performance data to drive improvements, include any relevant experience you have with analysing data and using it to enhance service delivery. This will show us that you're not just about the people side of things, but also the numbers!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at TipTopJob
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy law and housing regulations. Being able to discuss these topics confidently will show that you're serious about the role and understand the complexities involved in housing management.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully coached or developed teams in the past. Highlight specific situations where your leadership made a difference, as this is crucial for the Locality Manager position.
✨Demonstrate Your Customer Focus
Think of instances where you've championed excellent customer experiences or resolved complaints effectively. This will illustrate your commitment to building strong relationships with residents and community groups.
✨Be Data Savvy
Familiarise yourself with performance data and KPIs relevant to housing services. Be ready to discuss how you've used data to drive improvements in previous roles, as this will be key in demonstrating your analytical skills.
