At a Glance
- Tasks: Analyse income data to identify trends and improve performance for better customer outcomes.
- Company: Join Stonewater, a leading housing provider dedicated to transforming lives.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture focused on continuous improvement and making a difference.
- Why this job: Make a real impact by using data to enhance services and support customers.
- Qualifications: Strong analytical skills, advanced Excel, and experience with data visualisation tools.
The predicted salary is between 34000 - 34000 £ per year.
At Stonewater, were committed to helping our customers sustain their tenancies and thrive in their homes.
Were looking for an analytical and insight: driven Income Performance Analyst to join our national Income team and play a key role in shaping how we maximise income, improve performance and deliver exceptional customer outcomes.
This is an exciting opportunity for someone who enjoys working with data, identifying trends and translating complex information into clear, actionable recommendations that influence both operational and strategic decision: making.
The Role
As our Income Performance Analyst, youll provide performance intelligence, forecasting and analytical insight that helps drive continuous improvement across our income function.
Youll work closely with operational colleagues, senior leaders and specialist teams to identify risks, opportunities and emerging trends, ensuring we take a proactive approach to income collection and customer support.
Youll be responsible for analysing performance across approximately 40,000 rent accounts, helping to shape interventions that improve collection rates, support tenancy sustainment and deliver value for money.
Key Responsibilities
- Analyse income and customer data to identify trends, risks and opportunities.
- Produce performance reports, dashboards, forecasting and predictive analysis.
- Develop data: led approaches to support early intervention and reduce arrears escalation.
- Create meaningful insights that support operational and strategic decision: making.
- Support targeted deployment of resources through segmentation and performance analysis.
- Monitor and review key performance indicators, highlighting areas for improvement.
- Translate complex data into clear and engaging information for a range of audiences.
- Work collaboratively with Income, Finance, Business Systems and Data teams to improve reporting capability and data quality.
- Assess the impact of external factors such as welfare reform, economic changes and regulatory developments on income performance.
- Support a culture of continuous improvement, accountability and evidence: based decision making.
About You
Were looking for someone who combines strong analytical capability with the ability to communicate insights in a simple and engaging way.
- Youll Ideally Bring
- Excellent analytical and problem: solving skills.
- Advanced Excel skills and experience of data analysis and reporting.
- Experience using Power BI or similar business intelligence and data visualisation tools.
- The ability to extract, manipulate and interpret large datasets from multiple systems.
- Strong numerical skills and confidence working with performance data.
- Experience presenting information and recommendations to a variety of stakeholders, including senior leaders.
- Excellent communication and relationship: building skills.
- A collaborative approach and a genuine passion for using data to improve services and outcomes.
Experience within income management, social housing or rent collection would be advantageous, but were equally interested in candidates with strong analytical skills from other sectors who can demonstrate transferable experience.
Discover Stonewater
Stonewater is a leading housing provider.
We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house: building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
Were looking for like: minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform peoples lives.
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Income Performance Analyst in Oxford employer: TipTopJob
At TipTopJob, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and professional growth. Located in the serene surroundings of Thatcham, Berkshire, our mental health hospital provides extensive benefits, including a competitive salary and opportunities for continuous development, making it an ideal place for dedicated professionals to thrive in their careers while making a meaningful impact on patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Income Performance Analyst in Oxford
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like TipTopJob!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
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If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Income Performance Analyst in Oxford
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at TipTopJob, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at TipTopJob
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with TipTopJob’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
