At a Glance
- Tasks: Lead and develop a team of General Managers across multiple hospitality venues.
- Company: Growing independent hospitality business with a strong community focus.
- Benefits: Competitive salary, accommodation package, and opportunities for professional growth.
- Other info: Join a dynamic team with ambitious growth plans and a culture of accountability.
- Why this job: Make a real impact in a hands-on leadership role within a thriving industry.
- Qualifications: Proven experience in multi-site operations and strong commercial acumen required.
The predicted salary is between 64000 - 96000 £ per year.
Are you an experienced multi-site hospitality leader looking for your next challenge? We’re working with a growing independent hospitality business that’s built an outstanding reputation for quality, community and great guest experiences. With ambitious growth plans ahead, they’re looking for a commercially driven Head of Operations to lead their estate and play a key role in the next phase of the business. This is a hands-on leadership role where you’ll have full responsibility for operational performance, coaching General Managers, driving profitability and ensuring every venue consistently delivers exceptional hospitality.
What You’ll Be Doing
- Leading and developing a team of General Managers across a multi-site estate
- Driving sales, EBITDA, labour and GP performance
- Improving standards, consistency and operational excellence across all sites
- Supporting underperforming venues and implementing action plans
- Building a strong leadership pipeline and creating a culture of accountability and development
- Working closely with the senior leadership team to support future growth
We’re Looking For Someone Who Has
- Proven experience as a Head of Operations, Senior Operations Manager or Area Manager within hospitality
- Managed a multi-site portfolio of around 5–15 venues
- Strong commercial acumen with full P and L responsibility
- A track record of improving operational performance and developing high-performing teams
- A visible, hands-on leadership style with a passion for coaching people
- Excellent organisational skills and a data-led approach to decision making
This is not a stepping-stone role. We’re looking for an experienced operator who can hit the ground running, bring fresh ideas and make an immediate impact. If you’re passionate about hospitality, people and building successful businesses, we’d love to hear from you.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations : Oxfordshire : A GBP 80,000 OTE + Accommodation Package
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like TipTopJob. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to TipTopJob
Don't be shy about reaching out to TipTopJob directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Operations : Oxfordshire : A GBP 80,000 OTE + Accommodation Package
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about TipTopJob and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at TipTopJob
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
