At a Glance
- Tasks: Lead and develop a team to enhance operational efficiency in a thriving restaurant business.
- Company: Join a dynamic hospitality business poised for growth in London.
- Benefits: Competitive salary, bonus opportunities, and a chance to shape the future of the company.
- Other info: Collaborative environment with strong potential for career advancement.
- Why this job: Be at the forefront of transformation in a pivotal leadership role.
- Qualifications: Experience as Operations Director or Head of Operations in multi-site hospitality.
The predicted salary is between 100000 - 125000 £ per year.
Location: London
Salary: A GBP 100,000 : A GBP 125,000 + Bonus
The business is entering its next chapter following a significant period of change and investment. The foundations are in place, the estate is profitable, the leadership team is evolving, and there is genuine appetite to grow. What is needed now is an operational leader who can help shape what comes next. This is a great opportunity to join a sizeable hospitality business at a pivotal point in its journey. You’ll work closely with the CEO and senior leadership team, helping to create the operating model, people strategy and structure that will support future growth.
The Role
- Lead and develop a team of experienced multi-site operators
- Build an operational framework that delivers consistency without losing personality
- Create clear standards across service, labour, productivity and guest experience
- Drive continuous improvement across people, process and performance
- Partner with senior stakeholders to shape long-term business strategy
- Ensure people remain at the heart of every operational decision
- Challenge existing ways of working and identify opportunities to improve efficiency
- Support the evolution of systems, technology and ways of working
- Help create a platform that gives the business confidence to grow
Success In This Role Will Look Like
- A stronger, more scalable operating model
- High-performing and engaged operational teams
- Improved consistency across the estate
- Clear accountability and development pathways for leaders
- A business that is operationally ready for future expansion
- Strong investor confidence built on robust operational foundations
The Person
- Currently operating at Operations Director OR Head of Operations of a 30+ estate
- Experienced leading multi-site hospitality businesses
- Commercially astute with a strong understanding of people, performance and profitability
- Strategic enough to shape direction, but practical enough to execute
- Naturally collaborative and comfortable working alongside senior stakeholders
- Curious, analytical and always looking for ways to improve
- Calm, measured and credible
- High-performing without the ego
Operations Director : Restaurant Business employer: TipTopJob
Join a dynamic and evolving hospitality business in London, where your leadership will directly influence the future of our operations. We pride ourselves on fostering a collaborative work culture that prioritises people and continuous improvement, offering ample opportunities for professional growth and development. With competitive salaries and a bonus structure, this is an exciting chance to be part of a team that values innovation and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director : Restaurant Business
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like TipTopJob. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to TipTopJob
Don't be shy about reaching out to TipTopJob directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Director : Restaurant Business
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about TipTopJob and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at TipTopJob
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
