At a Glance
- Tasks: Manage relationships with chefs and kitchen teams, ensuring top-notch procurement support.
- Company: A growing purchasing business focused on premium hospitality clients.
- Benefits: Competitive salary of GBP 55K plus benefits and genuine progression opportunities.
- Other info: Enjoy a collaborative environment with regular site visits and travel.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: 2-5 years in Account Management, ideally with a background as a Chef.
The predicted salary is between 55000 - 55000 € per year.
My client is a growing purchasing business who specialise in procurement for premium hospitality clients. They are currently looking for an Operations Account Manager to join their team. The successful Operations Account Manager will be responsible for managing relationships with chefs, kitchen managers, and operational teams across client sites. Acting as a trusted advisor, you will support kitchens with procurement performance, supplier relationships, product solutions, cost management, and operational improvements. You will regularly visit client sites, understand operational challenges firsthand, and work collaboratively to ensure kitchens are receiving the best service, pricing, and product support. This is a fantastic opportunity for a highly driven Operations Account Manager to join a brilliant business who can offer an enjoyable working environment and genuine progression opportunities.
Responsibilities Include:
- Build and maintain strong working relationships with head chefs, kitchen managers, catering teams, and site stakeholders across client locations.
- Conduct regular site visits to understand kitchen operations, identify challenges, and strengthen client relationships.
- Support clients in managing food purchasing, supplier performance, product quality, and cost efficiencies.
- Act as the key operational point of contact, resolving supply issues and coordinating solutions quickly and effectively.
- Monitor account performance, spend trends, savings opportunities, and service levels against agreed KPIs.
- Work closely with suppliers to ensure consistent service, product availability, and commercial value.
- Identify opportunities to improve kitchen efficiencies, menu profitability, and procurement outcomes.
- Deliver training, updates, and support to client kitchen teams on procurement systems, products, and best practices.
- Collaborate with internal procurement and operations teams to ensure seamless account management and service delivery.
- Support onboarding and implementation for new client sites.
The Ideal Operations Account Manager Candidate:
- Ideally 2-5 years experience in an Account Management role within the food or hospitality industry.
- Previous experience working as a Chef with a strong understanding of how kitchen environments run.
- Knowledge of food suppliers, purchasing systems, and hospitality supply chains.
- Experience working with multi-site hospitality or catering operations.
- Strong relationship-building skills with the ability to engage confidently with chefs and operational teams.
- Good commercial awareness and understanding of food cost management.
- Strong problem-solving and communication skills.
- Comfortable working in a field-based/client-facing role with regular travel to sites.
Operations Account Manager employer: TipTopJob
Join a dynamic purchasing business that thrives on fostering strong relationships within the premium hospitality sector. As an Operations Account Manager, you'll enjoy a supportive work culture that prioritises employee growth and offers genuine progression opportunities, all while working closely with chefs and kitchen teams to enhance procurement performance. With regular site visits and a focus on collaboration, this role provides a unique chance to make a meaningful impact in a vibrant industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to chefs and kitchen managers. Building relationships can open doors to opportunities that aren’t even advertised!
✨Tip Number 2
Show up in person! If you’re applying for the Operations Account Manager role, visit some client sites if possible. This not only gives you insight into their operations but also shows your commitment and enthusiasm. Plus, it’s a great way to make a memorable impression!
✨Tip Number 3
Be prepared to chat about your experience! When you get that interview, be ready to discuss how your background as a chef or in account management can benefit the team. Use specific examples to demonstrate your problem-solving skills and relationship-building abilities.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Make sure your application reflects your passion for the role and highlights your relevant experience. Let’s get you on board!
We think you need these skills to ace Operations Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Operations Account Manager role. Highlight your experience in account management, especially within the food or hospitality industry, and showcase any relevant skills that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background as a Chef or in account management makes you the perfect fit for our team. Be genuine and let your personality come through!
Showcase Your Relationship-Building Skills:Since this role involves managing relationships with chefs and kitchen managers, make sure to include examples of how you've successfully built and maintained strong working relationships in your previous roles. We love to see real-life examples!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at TipTopJob
✨Know Your Stuff
Make sure you brush up on your knowledge of the food and hospitality industry. Understand procurement processes, supplier relationships, and cost management strategies. This will help you speak confidently about how you can support kitchens and improve their operations.
✨Showcase Your Relationship-Building Skills
Since this role involves managing relationships with chefs and kitchen managers, be prepared to share examples of how you've successfully built and maintained strong working relationships in the past. Highlight your communication skills and any relevant experiences that demonstrate your ability to engage with operational teams.
✨Prepare for Site Visit Scenarios
Think about potential challenges you might encounter during site visits and how you would address them. Be ready to discuss how you would identify operational issues and collaborate with clients to find effective solutions. This shows you're proactive and understand the importance of hands-on involvement.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss specific examples where you've resolved supply issues or improved efficiencies in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your actions led to positive outcomes for your clients.
