At a Glance
- Tasks: Support customers through the claims process and ensure a smooth experience.
- Company: A growing building services provider focused on insurance repairs.
- Benefits: Flexible hours, competitive salary, 28 days annual leave, and a pension scheme.
- Other info: Flexible working arrangements available for both full-time and part-time roles.
- Why this job: Join a supportive team and make a real difference during stressful times for customers.
- Qualifications: Experience in claims handling or customer service with strong organisational skills.
The predicted salary is between 26500 - 26500 £ per year.
A busy and growing building services provider specialising in insurance repairs and property restoration is seeking a Claims/Customer Service Adviser to support its expanding operations. The company manages domestic insurance claims across Norfolk and Suffolk and takes pride in delivering a smooth, well-organised experience for customers at what can be a stressful time. We pride ourselves on creating a supportive and friendly working environment where our team genuinely work together to deliver the best possible experience for customers. As we continue to grow, we are looking for someone who shares our positive, proactive and customer-first approach to join the team.
We are looking for a friendly, organised and customer-focused Claims Handler / Customer Service Adviser to join our growing team based in Rackheath. This is a varied office-based role where you will support customers throughout the claims process, handling enquiries, updating records and ensuring a smooth and professional customer experience from start to finish. We are flexible on working hours and days, making this an excellent opportunity for someone looking for either full-time or part-time work within a supportive team environment.
Responsibilities Include But Not Limited To:
- Coordinating and scheduling repair works for insurance claims
- Acting as a point of contact for customers, insurers, and trades
- Managing job records and claim related documentation
- Tracking progress and resolving issues where possible
- Supporting the wider team to ensure timely and efficient delivery
Skills And Experience:
- Experience in claims handling, coordination, or a similar role
- Strong organisational skills with the ability to juggle priorities
- Clear and confident communication skills
- A calm, professional approach in a fast-paced environment
- Good attention to detail and problem-solving ability
Claims & Customer Service Adviser | Flexible Hours in Norwich employer: TipTopJob
Join a dynamic and supportive team at our growing building services provider in Rackheath, Norwich, where we prioritise a positive and customer-first approach. We offer flexible working hours, competitive pay, and a generous benefits package including 28 days of annual leave and a company pension scheme, all within a friendly environment that fosters collaboration and employee growth.
StudySmarter Expert Advice🤫
We think this is how you could land Claims & Customer Service Adviser | Flexible Hours in Norwich
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the insurance or customer service sectors. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their customer-first approach and think of examples from your past experiences that showcase your organisational skills and problem-solving abilities.
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your calm and professional approach, especially in fast-paced environments like claims handling.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our supportive team at StudySmarter.
We think you need these skills to ace Claims & Customer Service Adviser | Flexible Hours in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant claims handling or customer service experience to show us you’re the right fit for our team.
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re interested in the role and how your background aligns with our customer-first approach. A personal touch goes a long way in making your application stand out!
Showcase Your Organisational Skills:Since the role involves juggling multiple tasks, give examples of how you've successfully managed priorities in past roles. This will help us see your potential to thrive in our fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at TipTopJob
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role is all about customer service, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your calm and professional approach, especially in stressful situations, as this aligns with their customer-first ethos.
✨Be Organised and Detail-Oriented
The job requires strong organisational skills, so demonstrate this during your interview. Bring a notepad with questions and notes about your experiences. Mention how you manage multiple priorities and ensure that nothing slips through the cracks, which is crucial for handling claims efficiently.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture is the right fit for you.
