Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Oversee service desk activities and provide high-quality technical support.
- Company: Leading specialist in mobile computing and warehouse management solutions.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Join a forward-thinking team and make a real impact in tech support.
- Qualifications: Experience in senior support roles and strong problem-solving skills.
- Other info: Opportunity for career growth and mentoring junior team members.
The predicted salary is between 36000 - 60000 £ per year.
Location: Northampton. Permanent, Full-time. Salary Dependent on Experience.
Our client is a specialist in Mobile Computing, Data Capture and Warehouse Management. Combining their customisable software with the highest quality hardware and using barcodes as a language, they are providing cost effective and work efficient packages for effective Warehouse Management. Established in 1982, they have continuously pushed the boundaries to develop a solution and expand their product range while maintaining a leading edge in technology for data collection and management.
Responsibilities
- Service Delivery and Operational Oversight: Oversight of daily service desk and support activities; Managing and maintaining the internal call management and logging system; Triage, prioritisation, and escalation of support requests; Ensuring support services are delivered in line with agreed SLAs and procedures; Identifying and resolving recurring issues and service bottlenecks; Maintaining standards across the Northampton office environment.
- Senior Support and Escalation: Acting as the senior escalation point for complex support and customer issues; Providing timely, high-quality solutions to technical and service-related problems; Detecting, tracking, and documenting software defects and inconsistencies; Producing and maintaining support documentation and knowledge-base materials; Applying quality engineering principles across the Agile product lifecycle.
- Leadership (Non-Managerial): Providing day-to-day guidance and support to junior team members; Supporting apprentices through structured mentoring and on-the-job training; Promoting consistent working practices, professionalism, and service standards; Flagging risks, capacity issues, and service concerns to senior management.
- Projects and Continuous Improvement: Contributing to project delivery by reviewing specifications and requirements; Supporting system, integration, and regression testing where required; Assisting with the development of automation scripts and service improvements; Identifying opportunities to improve service methods, workflows, and efficiency; Working closely with project teams and other departments.
- Stakeholder and Communication: Attending weekly project meetings and relevant operational meetings; Preparing input for service performance reporting and customer updates; Supporting customer communications where technical input is required; Building effective working relationships across teams and departments.
Skills And Experience
- Significant experience in a senior support or service delivery role
- Strong technical problem-solving and diagnostic skills
- Experience working with service desks, ticketing systems, and SLAs
- Ability to provide leadership without formal people management
- Strong communication and documentation skills
- Comfortable balancing hands-on work with senior-level oversight
Lead Support and Service Technician in Northampton employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Support and Service Technician in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their service delivery model and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Practice your problem-solving skills! Since this role involves technical issues, be ready to demonstrate your diagnostic abilities during interviews. Consider doing mock interviews with friends or using online resources to sharpen your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Lead Support and Service Technician in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lead Support and Service Technician role. Highlight your experience in service delivery and support, and don’t forget to mention any relevant technical skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've handled complex support issues or improved service methods in the past.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase your ability to build effective working relationships.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it, so don’t miss out on this opportunity!
How to prepare for a job interview at TipTopJob
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to mobile computing and data capture. Be ready to discuss specific technologies, tools, and methodologies you've used in previous roles. This will show that you're not just familiar with the concepts but can also apply them effectively.
✨Demonstrate Problem-Solving Skills
Prepare examples of complex support issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you illustrate your strong diagnostic skills and how you can provide high-quality solutions under pressure.
✨Showcase Leadership Qualities
Even though this role doesn't involve formal management, it's important to highlight your ability to guide and mentor others. Share experiences where you've supported junior team members or contributed to a positive team environment. This will demonstrate your leadership potential.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since the role involves stakeholder communication, be prepared to discuss how you've built effective working relationships in the past. Good communication skills can set you apart from other candidates.
