At a Glance
- Tasks: Engage with schools, deliver training, and support customers in using our educational software.
- Company: Join LexiaUK Ltd, a leader in education technology with a passionate team.
- Benefits: Competitive salary, performance bonuses, up to 37 days holiday, and health benefits.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in education while helping schools thrive with technology.
- Qualifications: Confident communicator with experience in remote training and IT proficiency.
The predicted salary is between 26728 - 26728 £ per year.
- Vacancy Type: Full Time
- Join a Company Thats Driving Change in Education Technology
At Lexia UK Ltd, we believe in empowering schools with cutting: edge educational software that truly makes a difference.
As part of our continued growth, were looking for a dynamic Implementation and Support Adviser to join our friendly and passionate team based in our top floor Gateshead office with panoramic views of the city.
If you enjoy helping others succeed, are confident delivering training over Microsoft Teams or similar platforms, and love seeing customers thrive with the help of technology: this is the role for you.
What Youll Be Doing
This is not a technical support job.
Its all about people, engaging with schools to ensure they get the most from our platform.
Youll be at the heart of our customer experience, offering tailored support, training sessions, and onboarding that drive real product usage.
- Deliver live, remote training sessions to school staff via video conferencing (Microsoft Teams)
- Help schools implement and get the most out of our award: winning software
- Provide support via phone and email, with a proactive and friendly approach
- Participate in engaging webinars and group sessions to demonstrate best practice
- Build strong, long: term relationships with our customers
- Book appointments and follow up with schools to maintain software usage
- Contribute to the creation of support materials and customer resources
- Identify new opportunities for our sales team (with bonuses for leads)
- Keep accurate records in our CRM system
- What Youll Bring
- We're Looking For Someone Whos
- A confident communicator, both on camera and or phone
- Highly proficient in IT: especially Microsoft Office and presentation tools like Power Point
- Experienced in delivering software/product training remotely (ideally to groups)
- Flexible and adaptable: youll be part of a fast: growing team with room to develop
- Organised and self: motivated, able to manage your own diary and goals
- The Perks
- Base salary of A GBP 25,950 plus performance: based bonuses
- Up to 37 days holiday including Bank Holidays (Please note, our holiday policy means that employees can only take holidays outside of Gateshead term time dates)
- Access to Health Shield, Private Dental and Medical Insurance
- Perkbox employee discounts and wellbeing platform
- Company pension
- Regular company events
- Office with stunning views, just minutes from public transport and amenities
- What Youll Need
- Minimum GCSE Grade C or above in Maths and English
- Confident working on video platforms (e. g. Microsoft Teams)
- Able to work from home if required
- Eligible to work in the UK
- Subject to enhanced DBS check due to work with schools
- Bonus Points If You Have
- Experience in delivering product/software training
- A background in Ed Tech or Saa S
- Knowledge of school environments or how children learn to read
- University degree or equivalent
Ready to Make a Difference?
- Monday to Friday, 8: hour shifts
- No weekend work
- Office: based in Gateshead (please ensure you can reliably commute or relocate)
- Holidays must be taken outside of school term time
- Enhanced DBS check required (well cover this)
- #J-18808-Ljbffr
Implementation and Support Adviser in North East employer: TipTopJob
At TipTopJob, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and professional growth. Located in the serene surroundings of Thatcham, Berkshire, our mental health hospital provides extensive benefits, including a competitive salary and opportunities for continuous development, making it an ideal place for dedicated professionals to thrive in their careers while making a meaningful impact on patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation and Support Adviser in North East
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like TipTopJob looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Implementation and Support Adviser at TipTopJob, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Implementation and Support Adviser in North East
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at TipTopJob, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of TipTopJob and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at TipTopJob
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that TipTopJob might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at TipTopJob.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
