At a Glance
- Tasks: Design user-centred services and improve public sector experiences through collaboration.
- Company: Join DVSA's innovative Service Design and User Research team.
- Benefits: Generous salary, 25+ days leave, flexible working, and a strong pension scheme.
- Other info: Empowering environment with opportunities for professional growth and community building.
- Why this job: Make a real difference in public services while developing your design skills.
- Qualifications: Experience in service design, agile methodologies, and user research.
The predicted salary is between 44241 - 58997 € per year.
Salary: A GBP 44,241 - A GBP 58,997 per annum
Vacancy Type: Permanent
Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Oldham, Birmingham, Yeading.
Apply before 11:55 pm on Sunday 31st May 2026
About The Job
As Senior Service Designer in the DVSA Service Design and User Research team your role will be to help DVSA deliver and continuously improve joined up, end-to-end services based on data and evidence. You will work in a delivery focused environment in collaboration with members of multi-disciplinary agile teams including policy experts, user researchers, data analysts, developers, content designers and business analysts.
Joining Our Department Comes With Many Benefits, Including:
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King's birthday.
- Flexible working options where we encourage a great work-life balance.
Job Description
Your responsibilities will include, but aren't limited to:
- Designing services which meet the Government Service Standard.
- Carrying out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation.
- Translating actionable insights from user research and other insight sources into accessible designs.
- Ensuring services meet public sector accessibility regulations.
- Development of user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System.
- Prototyping website designs and UI elements as required.
- Playing a leading role in developing a user centred design community that will discuss methods, best practice and identify areas for improvement.
- Collaborating with stakeholders across the agency including service owners, product owners, user researchers, business analysts, content designers and developers.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
Person Specification
Required Experience:
- Relevant experience in design services and human-centred experiences including defining service design approaches, methodologies, and deliverables.
- Experience of agile delivery and awareness of agile tools and how to use them.
- Iterative and rapid prototyping with multidisciplinary teams.
- Good understanding of responsive design and designing for mobile first.
- Experience of delivering simple and clear communication of technical designs to non-technical stakeholders.
- Experience of designing against constraints.
- Aware of and experienced in working to accessibility standards.
- Strong understanding of information architecture, interaction design, visual design and prototyping.
- Experience in building coded prototypes using HTML and CSS or experience using the GOV.UK Prototype kit. Knowledge of JavaScript beneficial.
Senior Service Designer in Newcastle upon Tyne employer: TipTopJob
As a Senior Service Designer at DVSA, you will be part of a dynamic and collaborative environment that prioritises user-centred design and continuous improvement. With generous benefits including a substantial pension contribution, flexible working options, and an increasing annual leave allowance, DVSA fosters a supportive work culture that encourages professional growth and work-life balance. Join us in making a meaningful impact on public services while developing your skills alongside a diverse team of experts across various disciplines.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make it easy for potential employers to see what you can do and how you think.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can demonstrate your experience with agile delivery and user-centred design.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Service Designer in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Service Designer role. Highlight your relevant experience in service design and agile methodologies, and don’t forget to mention any specific projects that showcase your skills!
Showcase Your Design Process:We want to see how you approach service design! Include examples of your problem framing, journey mapping, and prototyping work. This will help us understand your thought process and how you tackle challenges.
Keep It Clear and Concise:When writing your application, clarity is key. Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point while still showcasing your personality!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it reaches us directly. Plus, you’ll find all the details you need about the role and our team there.
How to prepare for a job interview at TipTopJob
✨Know Your Service Design Inside Out
Make sure you brush up on your service design principles and methodologies. Be ready to discuss how you've applied these in past projects, especially in agile environments. Highlight specific examples where your designs improved user experiences or met accessibility standards.
✨Showcase Your Collaboration Skills
Since you'll be working with multi-disciplinary teams, it's crucial to demonstrate your ability to collaborate effectively. Prepare anecdotes that showcase your teamwork, especially how you've worked with user researchers, developers, and other stakeholders to deliver successful projects.
✨Bring Your Prototyping A-Game
Be prepared to talk about your experience with prototyping tools and techniques. If you've built coded prototypes using HTML and CSS or the GOV.UK Prototype kit, share those experiences. Consider bringing a portfolio of your work to visually demonstrate your skills.
✨Understand the Public Sector Context
Familiarise yourself with the Government Service Standard and public sector accessibility regulations. Show that you understand the unique challenges of designing services for the public sector and how your approach can help meet those needs effectively.
