At a Glance
- Tasks: Handle motor claims and support customers through the process with empathy and professionalism.
- Company: Join a family-run business focused on customer-first accident management.
- Benefits: Competitive salary, supportive environment, and skill development opportunities.
- Other info: Enjoy a varied role with genuine responsibility and career growth.
- Why this job: Make a real difference in people's lives during stressful times.
- Qualifications: Strong communication skills and a proactive attitude; experience in claims is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Collision Solutions are a family-run Accident Management and Car Hire company, proudly operating our own fleet of vehicles from our base in Haslingden. We specialise in supporting customers involved in non-fault accidents, providing them with replacement vehicles and guiding them through what can often be a stressful and unfamiliar process. Our focus is on delivering a smooth, professional, and customer-first experience from start to finish.
We are looking for a confident, organised, and customer-focused Motor Claims Handler to join our growing team. This is a fast-paced and varied role where no two days are the same. You may be reassuring a customer after an accident, or liaising with insurers, solicitors, bodyshops, or other professionals to progress a claim efficiently. You will take ownership of claims from initial notification through to completion, ensuring customers receive excellent service and support throughout the process.
Key Responsibilities
- Process new claim notifications efficiently and accurately
- Guide customers through the claims process, providing clear advice and regular updates
- Manage your own caseload from start to finish, ensuring all actions are completed in a timely manner
- Maintain accurate records, notes, logs, and diary entries
- Liaise with bodyshops, solicitors, and third-party insurers to progress claims
- Monitor claim progress and proactively resolve delays or issues
- Ensure compliance with legal requirements, industry regulations, and company procedures
- Deliver a professional and empathetic service during what can often be a stressful time for customers
What We’re Looking For
We are looking for someone proactive, resilient, and confident speaking with people from all walks of life. You should be comfortable taking ownership of situations, asking questions, and guiding customers through what can often be a stressful experience. Previous experience within motor claims, insurance, credit hire, accident management, or a similar environment would be highly beneficial. However, we are also interested in candidates with strong customer handling skills who are confident managing sensitive conversations and fast-moving workloads.
You Will Also Ideally Have
- Excellent communication and customer service skills
- Strong organisational skills with the ability to manage multiple cases effectively
- The ability to remain calm under pressure within a busy environment
- A professional and empathetic approach
- Good attention to detail and administrative accuracy
Benefits and Working Details
Salary: Competitive dependent on experience
Location: Haslingden
Working Hours: Monday to Friday, 8:30am – 5:30pm (office-based); Plus 1 Saturday per month, 9:00am – 12:00pm
Why Join Collision Solutions?
Be part of a friendly and supportive family-run business where your contribution is genuinely valued. This is an opportunity to develop your skills within the accident management sector while working in a varied and engaging role with real responsibility.
How to Apply
If you are interested in this opportunity, please submit your latest CV.
Motor Claims Handler :Credit Hire employer: TipTopJob
Collision Solutions is an excellent employer that fosters a friendly and supportive work environment, where every team member's contribution is genuinely valued. Located in Haslingden, employees benefit from a competitive salary, a structured work-life balance with Monday to Friday hours, and the opportunity for personal and professional growth within the accident management sector. Join us to be part of a dynamic team that prioritises customer service and offers real responsibility in a fast-paced role.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Claims Handler :Credit Hire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Collision Solutions. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their family-run business.
✨Tip Number 2
Practice your communication skills! As a Motor Claims Handler, you'll be dealing with customers from all walks of life. Role-play with a friend or family member to get comfortable with handling sensitive conversations and providing clear advice.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple cases effectively. Think of examples from your past experiences where you juggled tasks and kept everything on track, as this is key for the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are exactly the qualities we’re looking for in a Motor Claims Handler.
We think you need these skills to ace Motor Claims Handler :Credit Hire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Motor Claims Handler role. Highlight any previous experience in customer service or claims handling, as this will show us you're a great fit for our team.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re interested in working with Collision Solutions. Share specific examples of how you've handled customer interactions or managed claims in the past, so we can see your personality shine through!
Showcase Your Communication Skills:Since this role involves liaising with various professionals and customers, make sure your application demonstrates your excellent communication skills. Use clear and concise language, and don’t shy away from showing your empathetic side.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our family-run business!
How to prepare for a job interview at TipTopJob
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of motor claims and accident management. Brush up on relevant terminology and processes so you can speak confidently about how you would handle claims and support customers.
✨Showcase Your Customer Skills
Since this role is all about customer service, be ready to share examples of how you've successfully managed sensitive conversations in the past. Think of specific situations where you reassured a customer or resolved an issue effectively.
✨Demonstrate Organisation
Prepare to discuss how you manage multiple cases at once. Bring up any tools or methods you use to stay organised, as this will show that you can handle the fast-paced nature of the job without dropping the ball.
✨Stay Calm Under Pressure
The interviewers will want to see how you react in stressful situations. Be prepared to answer questions about how you maintain composure when things get hectic, and maybe even share a story where you turned a challenging situation into a positive outcome.
