At a Glance
- Tasks: Manage guest relations and deliver exceptional hospitality experiences at Ampleforth Abbey.
- Company: Join the UK's largest Benedictine Monastic Community in a beautiful setting.
- Benefits: Competitive salary, benefits, and a peaceful work environment.
- Other info: Opportunity for personal growth and to make a meaningful impact.
- Why this job: Be part of a mission-driven team that welcomes and serves visitors with care.
- Qualifications: Experience in hospitality management and strong leadership skills.
The predicted salary is between 44000 - 44000 £ per year.
- Position Title: Retreat and Guest Relations Manager
- Hours: Full time 40 hours per week, 5 days over 7 to include weekends and bank holidays
- Based at Ampleforth Abbey YO62 4EN
- Line Manager: Head of Guest Operations
- Key relationships: The Monastery Lead for Hospitality
- Line Management Of
- 2 x Retreat Coordinators
- 1 x Event Coordinator
- Volunteers within Retreats and Events
- About Ampleforth Abbey
Ampleforth Abbey is home to the UKs largest Benedictine Monastic Community, rooted in the Rule of St Benedict, whose mission is to seek God through prayer and service, and to invite others to experience faith in action.
Located in the Howardian Hills north of York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room.
Ampleforth Abbey Trust is a registered charity, working alongside the Monastic Community to support its mission.
With around 60 lay staff, the Trust delivers on a five: year strategy, Choosing a Future Together, to ensure a sustainable, faith: led future for the Abbey.
Supporting the Monastic Communitys charism of Welcome and Hospitality, the Guest Relations Manager oversees, facilitates and delivers full: service support from an initial enquiry to the conclusion of a visit, providing excellent guest service for all retreatants, visitors, groups and for guests on tours and commercial events, while delivering on the aims of high occupancy, seamless coordination, excellent guest service and maximising revenue across all guest experiences.
If you enjoy working in a friendly peaceful atmosphere, meeting new people, being part of a hardworking team Ampleforth Abbey is perfect for you
Core to this role is the delivery of a guest and hospitality experience commensurate with the aims of the Ampleforth Benedictine Community.
- Guest Relations and Front of House for Ampleforth Abbey Trust
- Provide a first point of Benedictine welcome to all guests, visitors and enquirers.
- Working closely with the Monastic Lead, manage and implement the annual programme of retreats.
- Work closely with the Monastic Community in the delivery of the retreat programme and a welcoming environment for all guests.
- Manage all guest bookings for retreat guests, group tours, day visitors, conferences and events.
- Oversee guest arrivals, check: in/check: out processes.
- Oversee the provision of a Benedictine welcome to all group and event visitors.
- Liaise and coordinate with other departments to ensure a smooth operational service to guests and visitors.
- Work with the Housekeeping Supervisor to ensure rooms are serviced on time and with the relevant personal requirements.
- Act as the senior point of escalation for guest complaints and service recovery, resolving issues swiftly and to the guests satisfaction.
- Liaise and coordinate with the Marketing team and Monastic Community on the receiving of donations.
- Team Leadership and Management
- Set the standard, lead and motivate the Coordination team in the provision of a professional and excellent Benedictine guest experience.
- Liaise regularly with the Monastic Lead of Hospitality to ensure delivery of the Communitys aims.
- Liaise regularly with the Guest Operations Manager and other on site team members to ensure the smooth delivery of services for all guest bookings.
- Participate in all Ampleforth Abbey Trust team meetings appropriate to the Role of Guest Relations Manager.
- Lead regular team meetings for the management of the teams workload and the delivery of efficient and proactive guest support services.
- Conduct regular performance reviews to develop the skills and personal development of the Coordination team members.
- Lead or arrange training for team members, appropriate to their role.
- #J-18808-Ljbffr
Retreat and Guest Relations Manager in Malton employer: TipTopJob
At TipTopJob, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and professional growth. Located in the serene surroundings of Thatcham, Berkshire, our mental health hospital provides extensive benefits, including a competitive salary and opportunities for continuous development, making it an ideal place for dedicated professionals to thrive in their careers while making a meaningful impact on patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Retreat and Guest Relations Manager in Malton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like TipTopJob. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to TipTopJob
Don't be shy about reaching out to TipTopJob directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Retreat and Guest Relations Manager in Malton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about TipTopJob and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at TipTopJob
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
