At a Glance
- Tasks: Provide five-star service to patients and manage their journey with care.
- Company: Award-winning private doctors' surgery in North Leeds.
- Benefits: Competitive pay, supportive team environment, and professional growth opportunities.
- Other info: Site-based role with a focus on teamwork and patient satisfaction.
- Why this job: Join a dynamic team and make a real difference in patient experiences.
- Qualifications: Experience in customer service or healthcare, with excellent communication skills.
The predicted salary is between 29300 - 30000 € per year.
Private Doctors surgery in North Leeds LS8
Salary circa £14:16 ph dependent on skills and experience
Hours: midday - 6pm daily Monday to Friday with Saturday hours to be discussed
Site based, no hybrid working
Our client, The Private Doctors, is an award-winning surgery based in North Leeds providing same-day concierge GP Consulting. They are now looking to recruit an experienced Luxury Patient Experience Coordinator to join their existing team.
Reporting directly to the Practice Manager, you will be responsible for all patient service and communication, both face to face and over the telephone. You will be responsible for caring for patients throughout their treatment journey, ensuring they receive five-star service throughout.
This role would ideally suit an individual who has experience of working within a surgery or aesthetic clinic or who has been working within a customer centric industry delivering excellent customer service.
The Role Will Include, But Is Not Limited To:
- Care of patients in reception and waiting area
- Answering phone calls and emails
- Patient appointment scheduling
- Daily diary management
- Preparation and filing of patient notes
- General Housekeeping in reception, waiting areas and WCs
- Performing administrative tasks including letters, clinic printed matter, patient surveys and new patient packs
- Follow up telephone calls to patients
- Responsible for screening calls to risk assess patients prior to arranging their appointment
- Provide administrative assistance across a range of areas, such as photocopying, filing/archiving, sorting post, etc.
Essential Skills And Experience:
- Excellent customer service, interpersonal and communication skills
- Outstanding listening skills and ability to empathise with patients' needs and concerns
- Appropriate sense of discretion in dealing with varied and difficult situations
- Ability to convey a positive attitude in all dealings with others, whether patients or staff members
- Ability to work as a team member
- Treats patients and co-workers with respect
- Ability to effectively prioritise calls from patients to ensure appropriate action/scheduling
- Ability to manage multiple tasks simultaneously
- Excels under pressure
- Highly motivated
- Exceptional personal organisational skills
- IT skills
- Attentive to detail
- Good problem solving skills
Luxury Patient Experience Coordinator employer: TipTopJob
The Private Doctors in North Leeds is an exceptional employer, offering a supportive and dynamic work environment where patient care is at the forefront. With a focus on delivering five-star service, employees benefit from a culture of teamwork and respect, alongside opportunities for professional growth within a prestigious private practice. The role of Luxury Patient Experience Coordinator not only provides competitive pay but also allows you to make a meaningful impact on patients' lives in a rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Patient Experience Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and customer service sectors. Let them know you're on the hunt for a role like the Luxury Patient Experience Coordinator. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on showcasing your excellent customer service skills and how you can empathise with patients. This will help you feel more confident when it’s time to shine.
✨Tip Number 3
Dress to impress! For a role in a luxury setting like this, make sure your outfit reflects professionalism and attention to detail. First impressions matter, so show them you’re ready to provide that five-star service right from the get-go.
✨Tip Number 4
Apply through our website! We’ve got all the latest job listings, including the Luxury Patient Experience Coordinator position. It’s the best way to ensure your application gets seen by the right people. Don’t miss out on this opportunity!
We think you need these skills to ace Luxury Patient Experience Coordinator
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service, especially in healthcare or similar fields. We want to see how you've gone above and beyond to provide a five-star experience for patients or clients.
Tailor Your Application:Don’t just send the same CV everywhere! Customise your application to reflect the skills and experiences that match the Luxury Patient Experience Coordinator role. We love seeing how you connect your background to what we do at The Private Doctors.
Be Personable:Since this role is all about patient interaction, let your personality shine through in your cover letter. We’re looking for someone who can empathise with patients and create a welcoming atmosphere, so don’t be afraid to show us who you are!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TipTopJob
✨Know Your Patient Care Basics
Brush up on your knowledge of patient care and the specific services offered by The Private Doctors. Be ready to discuss how you would ensure a five-star experience for patients, as this role is all about delivering exceptional service.
✨Showcase Your Communication Skills
Since you'll be dealing with patients face-to-face and over the phone, practice articulating your thoughts clearly and empathetically. Prepare examples of how you've handled difficult situations or provided excellent customer service in the past.
✨Demonstrate Your Organisational Skills
This role requires juggling multiple tasks, so come prepared to discuss your time management strategies. You might even want to share a specific instance where your organisational skills made a difference in a busy environment.
✨Emphasise Teamwork and Discretion
Highlight your ability to work well within a team and maintain discretion when dealing with sensitive patient information. Think of examples that showcase your respect for colleagues and patients alike, as this will resonate well with the interviewers.
