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- Tasks: Promote and sell boiler maintenance contracts through engaging calls.
- Company: Award-winning heating and plumbing company with a strong reputation.
- Benefits: Competitive salary, performance bonuses, and supportive team environment.
- Other info: Full-time role with Monday to Friday working hours and growth opportunities.
- Why this job: Join a trusted company and make a real impact in customer service.
- Qualifications: Experience in telesales or customer service with great communication skills.
The predicted salary is between 27000 - 27000 £ per year.
About Us: Our client is an award-winning, well-established heating and plumbing company known for delivering exceptional customer service and high-quality workmanship. With over 40 years of experience, they take pride in building long-term relationships with customers based on trust and reliability.
The Role: They are looking for a confident and motivated Telesales Executive to join the team. Your primary role will be to promote and sell boiler and heating maintenance contracts and make follow‑up calls to customers who have already received quotations from the team. This is a fantastic opportunity to join a trusted and reputable company where your efforts will be rewarded with a competitive bonus structure.
Key Responsibilities:
- Make outbound calls to potential customers to promote maintenance contract services.
- Follow up on quotations sent by surveyors and engineers to convert leads into sales.
- Build strong customer relationships through friendly, professional, and persistent communication.
- Maintain accurate records of customer interactions and sales activity in the CRM system.
- Meet or exceed individual and team sales targets.
- Handle customer objections and queries confidently and effectively.
- Work closely with the sales and customer service teams to ensure a smooth onboarding process.
What We're Looking For:
- Previous telesales or customer service experience (ideally in a similar industry or B2C environment).
- Excellent communication and persuasion skills.
- Confident, enthusiastic, and results‑driven approach.
- Ability to work independently and as part of a team.
- Strong attention to detail and good organisational skills.
- Comfortable using CRM systems and Microsoft Office tools.
Working Hours: Monday to Friday, 8:00am – 5:30pm
Job Type: Full-time
Pay: GBP 27,000.00 per year
Additional Pay: Performance bonus
ALL APPLICANTS MUST BE FREE TO WORK IN THE UK. Please note that no terminology in this advert is intended to discriminate on any grounds and we confirm that we will gladly accept applications from any persons for this role.
Telesales Executive in London employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Executive in London
✨Tip Number 1
Get to know the company inside out! Research their services, values, and customer feedback. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your pitch! Role-play with a friend or in front of the mirror. Make sure you can confidently explain how you can help potential customers with their heating and plumbing needs.
✨Tip Number 3
Follow up after your calls! If you’ve had a good conversation, don’t hesitate to send a quick email thanking them for their time and reiterating your interest. It shows you're proactive and keen!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it’s a great way to show you’re serious about joining the team.
We think you need these skills to ace Telesales Executive in London
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous telesales or customer service experience you have. We want to see how your skills can translate into promoting our maintenance contracts and building strong customer relationships.
Be Personable: When writing your application, let your personality shine through! We’re looking for someone confident and enthusiastic, so don’t be afraid to show us your friendly side in your cover letter.
Tailor Your Application: Take a moment to tailor your CV and cover letter to the job description. Mention specific skills like communication and persuasion that align with what we’re looking for. It shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with our trusted company.
How to prepare for a job interview at TipTopJob
✨Know Your Product Inside Out
Before the interview, make sure you understand the heating and plumbing services offered by the company. Familiarise yourself with boiler maintenance contracts and be ready to discuss how these services benefit customers. This knowledge will show your enthusiasm and help you answer questions confidently.
✨Practice Your Pitch
Since this role is all about sales, practice your sales pitch before the interview. Think about how you would approach a potential customer and handle objections. Role-playing with a friend can help you refine your communication skills and boost your confidence.
✨Showcase Your Customer Service Skills
Be prepared to share examples from your previous experience where you successfully built relationships with customers. Highlight any instances where you turned a negative situation into a positive outcome. This will demonstrate your ability to connect with clients and handle queries effectively.
✨Familiarise Yourself with CRM Systems
Since the role involves maintaining records in a CRM system, brush up on your knowledge of CRM tools. If you have experience with specific systems, mention them during the interview. If not, express your willingness to learn and adapt quickly to new technologies.