At a Glance
- Tasks: Lead operations to create unforgettable guest experiences in a luxury environment.
- Company: A family-focused play group expanding across London with a commitment to excellence.
- Benefits: Competitive salary of £100-120k plus perks and travel opportunities.
- Other info: Opportunity for career growth in a vibrant, expanding organisation.
- Why this job: Join a dynamic team dedicated to delivering world-class service and operational excellence.
- Qualifications: Experience in luxury hospitality with a passion for exceptional guest journeys.
The predicted salary is between 100000 - 120000 £ per year.
About the Role
The organization is a family and kids play group with sites in London and expanding, requiring travel.
This role is for an experienced Operations Manager to deliver world‑class guest experience and operational excellence.
You will be commercially aware, operationally strong, highly organised and passionate about delivering exceptional experiences.
Most importantly, you will understand that creating memorable moments for guests starts with building engaged teams and maintaining uncompromising service standards.
Responsibilities
- Driving operational standards, team performance, service delivery and guest satisfaction across the business.
- Ensuring consistency, developing SOPs, improving operational efficiency and supporting continued organisational growth.
- Balancing people leadership, guest experience and commercial performance.
- Developing high‑performing teams, delivering training, maintaining operational excellence and ensuring every guest interaction reflects the premium nature of the brand.
Qualifications
- Operational leader background from luxury hospitality, five‑star hotels, premium resorts, private members clubs or high‑end leisure businesses.
- Strong understanding of five‑star service, exceptional guest journeys, and meticulous attention to detail.
- Experience delivering exceptional guest experiences within premium environments.
- #J-18808-Ljbffr
We think you need these skills to ace Operations Manager : Luxury 5 star A GBP 100/120k plus perks in London
Operational Management
Guest Experience Management
Team Leadership
Service Delivery
Standard Operating Procedures (SOPs)
Operational Efficiency
Training and Development
