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For Companies At a Glance
- Tasks: Lead a team of IT professionals to deliver top-notch support and service.
- Company: Join Flotek Group, a fast-growing tech company in the UK.
- Benefits: Competitive salary, flexible hours, and opportunities for professional development.
- Other info: Be part of a collaborative culture that values growth and recognition.
- Why this job: Make a real impact by leading a passionate team in a dynamic environment.
- Qualifications: Strong leadership skills and experience in IT support and customer service.
The predicted salary is between 35000 - 45000 £ per year.
Location: Bridgend, South Wales
Salary: GBP35,000 - GBP45,000 per annum
Job Type: Full-time, Permanent
Working Hours: Monday to Friday: 9am to 5.30pm (flexible hours between 8am - 6pm)
Who Are We
Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small and medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart.
About The Role
As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities.
Key Responsibilities
- Reporting to our Head Of Service
- Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount
- Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles
- Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations
- Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek
- Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team
- Provide excellent customer service by communicating effectively and professionally with our partners
- Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development
- Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service
- Mentor the Team Leaders to effectively manage day to day operations, deliver feedback and coaching
- Coach Team Leaders to take ownership of partner queries to deliver world class service
- Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team
What We’re Looking For
- A positive attitude with a can do approach to everything
- A team player with strong leadership skills
- Have an ICT background within an MSP with experience of leading a team
- Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products
- Solid experience in customer service (excellent verbal and written communication skills required)
- Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies
- Advanced experience with Microsoft 365, premise-based servers, virtualisation technologies, SharePoint, Azure, backup solutions and security firewalls
- Be commercially aware, including cost analysis and budget preparation
- Comfortable with using CRMs and documentation solutions
- Naturally supportive leader
IT Helpdesk Manager in London employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local tech meetups or online webinars, and don’t be shy to introduce yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your technical expertise and problem-solving abilities can really set you apart from the competition.
✨Tip Number 3
Prepare for those tricky interview questions! Research common IT Helpdesk Manager scenarios and think about how you’d handle them. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining Flotek Group. It shows initiative and gives us a chance to see your enthusiasm right from the start.
We think you need these skills to ace IT Helpdesk Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Helpdesk Manager role. Highlight your leadership skills, technical expertise, and customer service experience. We want to see how you can bring your unique flair to our Purple Army!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for IT and how your experience aligns with our values. Let us know why you're excited about joining Flotek Group and how you can contribute to our team.
Showcase Your Technical Skills: Don’t hold back on your technical skills! Make sure to mention your experience with Microsoft 365, networking, and any other relevant technologies. We love seeing candidates who are up-to-date with industry trends and innovations.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our amazing team!
How to prepare for a job interview at TipTopJob
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Windows client operating systems and M365 cloud products. Be ready to discuss your experience with IT infrastructure, networking, and security, as these are crucial for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past. Think about times when you motivated your team or improved morale. Flotek values a supportive leader, so be ready to share your approach to fostering a collaborative environment.
✨Emphasise Customer Service Excellence
Since the role is partner-centric, highlight your customer service experience. Share specific instances where you went above and beyond to meet client needs, demonstrating your commitment to exceptional service delivery.
✨Stay Current with Industry Trends
Research the latest trends in IT and cybersecurity. Be prepared to discuss how these trends could impact Flotek and its partners. Showing that you're proactive about learning will impress the interviewers and align with their values.