HR Officer in London

SW9 Community Housing is a resident‐led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association, Sovereign Network Group. Being a community‐based organisation, we are seeking to recruit a Human Resource Officer, with a focus on service delivery and a people‐centred approach.

We have a fantastic opportunity for an experienced HR Officer with a background in employment law to join the organisation. This is a pivotal role within SW9 Community Housing that will provide HR advice, administration, and system support to management and to ensure that employees receive a strong level of professional HR support in line with the company strategic goals.

• HR Systems and Administration: Administer the full employee lifecycle via our HRIS, ensuring data integrity, accurate personnel records, and compliant onboarding/offboarding.
• Payroll: Prepare and process monthly payroll data, managing all starters, leavers, and variations with high accuracy.
• Data and Reporting: Extract workforce metrics and produce regular reports on headcount, turnover, and absence for management.
• Employee Relations and Recruitment: Provide admin support for ER casework, disciplinary processes, and end‐to‐end recruitment coordination.
• L&D and Compliance: Support training scheduling, mandatory compliance monitoring, and assist with HR policy documentation.

• Educated to A Level Standard or equivalent.
• CIPD or equivalent qualification is desirable.

• Clear understanding of HR services and its contribution to the organisation.
• Extensive knowledge of Human Resources and employment law.
• Possesses HR administration and advisory skills to work flexibly and collaboratively.
• Sound knowledge of current employment legislation and ability to translate this into workplace practices.
• Excellent attention to detail.
• Intermediate IT and computer skills including Word, Outlook and Excel.
• Ability to work as part of a team and to work without supervision.
• Excellent organisational skills with the ability to prioritise workload to meet deadlines and adhere to a month‐end timetable.
• Clear and accurate written and verbal communication appropriate for the audience and to write HR reports.
• Strong relationship building and stakeholder management skills to liaise with a wide range of people, both internal and external to the organisation.
• Ensures that all work is undertaken in compliance with the Data Protection Acts.
• Analytical, with the ability to quickly solve problems through practical and innovative means.
• Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility.
• Ability to respond to queries promptly.
• Patience and ability to remain calm in stressful situations.

• Operational HR experience, providing staff with advice and supporting managers in all aspects of HR.
• A proven track record in coordinating the full employee life cycle.
• Range of experience in the use of computerised HR systems. Experience of Cascade HR is highly desirable.
• Experience in administering payroll and staff benefits.
• Experience of working in social housing desirable.
• Experience in dealing with staff at all levels.

• Enthusiastic and conscientious about delivering and driving forward an excellent service in a customer‐based environment.
• Adaptable and can do attitude.

When you work at SW9, you are directly impacting the lives of our residents. In return for your energy and commitment, you will receive a supportive, inclusive environment where your professional growth is valued.