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- Tasks: Lead and optimise guest experiences from booking to post-stay.
- Company: Growing accommodation provider in North London with a dynamic culture.
- Benefits: Competitive salary of £50,000pa and opportunities for career growth.
- Why this job: Shape the future of guest care in an ambitious, hands-on environment.
- Qualifications: Senior-level experience in hospitality and strong leadership skills.
- Other info: Join a collaborative team focused on delivering exceptional service.
The predicted salary is between 40000 - 60000 £ per year.
The Role: Head of Guest Care
Location: North London
Sector: Serviced Apartments
Salary: A GBP 50,000pa
I am delighted to be working with this growing accommodation provider. We are looking for a commercially astute, strategic, and dynamic Head of Guest Care to join their senior team and help scale the business over the next five years. This hands-on leadership role is perfect for someone who thrives in a small but growing company, enjoys autonomy, and excels in a results-driven environment.
About The Role
You’ll lead and optimise the Guest Care function, delivering exceptional end-to-end guest experiences across our portfolio. Responsible for all guest touchpoints: from booking to post-stay you’ll ensure service excellence, consistency, and brand alignment.
Reporting to the Commercial Operations Director, you’ll manage and grow the in-house Guest Care team through 2026 and beyond, combining a hospitality mindset with strong operational and people leadership.
Key Responsibilities
- Own and enhance the guest journey, ensuring seamless service from check-in to check-out.
- Act as senior escalation point for complex issues, resolving them calmly and effectively.
- Lead, coach, and develop a high-performing Guest Care team.
- Optimise processes, tools, and systems for efficiency and scalability.
- Use data and feedback to improve performance and guest satisfaction.
- Maximise revenue growth through excellent ongoing guest care.
Skills And Experience
- Proven senior-level experience in hospitality, guest experience, or serviced accommodation.
- Strong leadership and team management skills.
- Outstanding communication and problem-solving abilities.
- Operationally focused, process-driven, and commercially minded.
- Confident, guest-obsessed, and adaptable in a fast-paced, entrepreneurial environment.
This is an office-based role, offering the opportunity to join an energetic, collaborative culture that values hands-on leadership and local engagement.
Are you ready to shape the future of guest care in a growing, ambitious business? Send me your CV today. You must be able to live and work in the UK without restriction.
Head of Guest Care : London employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Guest Care : London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their guest care philosophy and think about how your experience aligns with their goals. We want you to shine and show them why you're the perfect fit!
✨Tip Number 3
Practice your pitch! Be ready to talk about your past experiences and how they relate to the Head of Guest Care role. Highlight your leadership skills and problem-solving abilities, as these are key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Head of Guest Care : London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and guest care experience, as we want to see how you can contribute to our growing team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Head of Guest Care role. Share specific examples of how you've enhanced guest experiences in the past.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention times when you've successfully resolved complex issues. We love candidates who can stay calm under pressure and find effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our dynamic team!
How to prepare for a job interview at TipTopJob
✨Know the Company Inside Out
Before your interview, make sure you research the accommodation provider thoroughly. Understand their values, mission, and what sets them apart in the serviced apartments sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Head of Guest Care, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved complex issues. Highlight how your approach aligns with the company's focus on exceptional guest experiences.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and operational focus. Think about potential challenges in guest care and how you would handle them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Emphasise Data-Driven Decision Making
Since the role involves optimising processes and improving guest satisfaction through data, be ready to discuss how you've used data in previous roles. Share specific examples of how data analysis led to improved performance or revenue growth in your past experiences.
