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For Companies At a Glance
- Tasks: Lead the front office team to deliver exceptional guest experiences and manage daily operations.
- Company: Luxury boutique hotel in the heart of London.
- Benefits: Competitive salary up to GBP 37,000 plus commission and career growth opportunities.
- Other info: Fast-paced environment perfect for those passionate about hospitality.
- Why this job: Join a dynamic team and make a real impact on guest satisfaction.
- Qualifications: 5+ years in Front Office roles with strong leadership and communication skills.
The predicted salary is between 37000 - 37000 £ per year.
We are seeking an experienced Front Office Manager to lead reception and front of house operations within a boutique hotel in London. This is a hands-on leadership role focused on delivering exceptional guest experience, driving upsells, and ensuring smooth day-to-day front office operations.
Responsibilities
- Lead and manage the front office team to deliver outstanding guest service
- Oversee daily reception, duty management, and front desk operations
- Drive up selling opportunities and maximise incentive performance
- Ensure smooth check-in/out processes and guest journey experience
- Manage rota planning, team performance, and training
- Work closely with senior management on service standards and improvements
- Ensure accurate system use and reporting via Opera Cloud
About You
- 5+ years experience in Front Office roles within hotels
- Experience as Assistant Reception Manager or senior supervisor
- Duty Manager experience
- Proven experience managing teams
- Strong knowledge of Opera Cloud
- Excellent communication and written English skills
- Confident using Microsoft Office
What You'll Bring
- Strong leadership and hands-on operational approach
- A passion for guest experience and service excellence
- Commercial awareness with a focus on upselling
- Ability to thrive in a fast-paced hotel environment
Front Office Manager : Luxury Boutique Hotel in London employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager : Luxury Boutique Hotel in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work in boutique hotels. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your leadership skills and how you've turned challenging situations into positive guest experiences.
✨Tip Number 3
Be proactive! After applying through our website, follow up with a quick email to express your enthusiasm for the role. It shows you're genuinely interested and can set you apart from other candidates.
✨Tip Number 4
Prepare for situational questions! Think about scenarios you've faced in previous roles, especially around managing teams and upselling. Practising your responses will help you feel more confident during the interview.
We think you need these skills to ace Front Office Manager : Luxury Boutique Hotel in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Front Office Manager role. Highlight your experience in hotel management, especially any hands-on leadership roles you've had. We want to see how your skills align with delivering exceptional guest experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for guest service and your experience in driving upselling opportunities. Let us know why you’re the perfect fit for our boutique hotel vibe.
Showcase Your Team Management Skills: Since this role involves leading a team, make sure to highlight your experience in managing and training staff. We love seeing examples of how you've motivated teams to deliver outstanding service in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TipTopJob
✨Know Your Stuff
Make sure you brush up on your knowledge of the hotel industry, especially regarding front office operations. Familiarise yourself with the specifics of the role, like upselling techniques and guest experience strategies, so you can speak confidently about how you would lead the team.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully managed a team or improved service standards. Highlight your hands-on approach and how you've motivated your team to deliver exceptional guest experiences.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, such as handling difficult guests or managing peak times at the front desk. Think through your responses ahead of time, focusing on your problem-solving skills and ability to maintain calm under pressure.
✨Demonstrate Your Passion
Let your enthusiasm for guest service shine through during the interview. Share stories that illustrate your commitment to creating memorable experiences for guests, and discuss how you plan to drive upselling opportunities in the role.