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- Tasks: Handle and resolve customer complaints in the Motor Finance sector.
- Company: Join a supportive Leeds-based firm with a focus on growth.
- Benefits: Enjoy hybrid working, 33 days holiday, and a pension scheme.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Experience in complaint handling and a passion for excellent client outcomes.
- Other info: Great training opportunities and a commitment to personal development.
The predicted salary is between 28800 - 43200 £ per year.
A Leeds Resourcing and Consultancy firm is recruiting permanent colleagues to join their new Complaints Operation and become part of the wider team as a Motor Finance Complaints Handler. From mid‑April, these hybrid roles are based from our new Leeds city centre offices and offer excellent training and development opportunities within a growing, supportive business.
As a Motor Finance Complaints Handler You Will:
- Work with a global, market‑leading client within the Motor Finance sector.
- Investigate and resolve customer complaints related to vehicle quality and service problems.
- Act as a brand ambassador for Square 4 and our end client, delivering a high standard of service at all times.
About You:
We’re keen to speak with candidates who have experience handling complaints within a Motor Finance environment and who demonstrate a genuine passion for delivering excellent client outcomes.
You Will Be Able To Demonstrate:
- Previous complaint handling experience within a Motor Finance organisation.
- A good understanding of the industry and FCA regulations.
- Excellent customer service and communication skills.
- Alignment with our core values: Collaborative, Entrepreneurial, Relationship‑Driven and a commitment to delivery excellence.
- A strong work ethic and commitment to continuous learning, personal development, and staying up to date with best practices and regulatory changes.
- A commitment to fairness, integrity, and compliance with all relevant processes, laws and regulations.
Benefits:
- Working hours: Monday to Friday, 08:30‑17:30 (40 hours per week). No weekends or evening shifts required.
- The opportunity to work within a fast‑growing company with a clear mission and values that are actively lived every day.
- Hybrid working from our modern Leeds city centre office following your initial training period onsite.
- Investment in training and development to support your career aspirations.
- Pension scheme.
- 33 days annual holiday allowance.
Motor Finance Complaints Handler in Leeds employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Finance Complaints Handler in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the Motor Finance sector on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaint handling. Think about your past experiences and how they align with the role of a Motor Finance Complaints Handler. We want you to shine!
✨Tip Number 3
Show off your passion for customer service! During interviews, share specific examples of how you've gone above and beyond to resolve complaints. This will demonstrate your commitment to delivering excellent client outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Motor Finance Complaints Handler in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Motor Finance sector. Highlight any relevant experience you have in handling complaints and showcase your understanding of FCA regulations. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering excellent client outcomes and how you embody our core values. Keep it concise but impactful, and don’t forget to mention why you’re excited about joining our team.
Showcase Your Communication Skills: As a Motor Finance Complaints Handler, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. Whether it's through your CV or cover letter, let us see your customer service skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our growing team!
How to prepare for a job interview at TipTopJob
✨Know Your Stuff
Make sure you brush up on your knowledge of the Motor Finance sector and FCA regulations. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Showcase Your Experience
Prepare specific examples from your previous complaint handling experience. Think about challenging situations you've faced and how you resolved them, as this will demonstrate your problem-solving skills and customer service expertise.
✨Emphasise Your Values
Align your answers with the company's core values: Collaborative, Entrepreneurial, Relationship-Driven, and a commitment to delivery excellence. This will help you stand out as a candidate who fits well within their culture.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. This shows your genuine interest in the role and the company, plus it gives you a chance to assess if they’re the right fit for you too.