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For Companies At a Glance
- Tasks: Provide top-notch customer service and support learners with course enquiries.
- Company: Join a reputable organisation dedicated to skills development in the community.
- Benefits: Enjoy up to 41 days annual leave, flexible hours, and career development opportunities.
- Why this job: Make a real difference in learners' lives while working in a supportive environment.
- Qualifications: Experience in customer service, strong communication skills, and relevant qualifications.
- Other info: Flexible working hours and access to health and wellbeing schemes.
The predicted salary is between 23971 - 23971 £ per year.
Hours; Part time (30 hours per week, all year round), Duration; Permanent, Salary; A GBP 24,930 (A GBP 20,213.51 pro:rata) per annum, Location; Rotherham College and University Centre Rotherham, Rotherham
About The Role
The Learner Recruitment and Reception Officer role is a key part of the Groups customer service provision, within the Learner Recruitment team, providing a professional and high-quality customer service to internal and external customers.
In this role, you will ensure that all learners receive a positive experience when they make course enquiries, whether in person, over the phone or via electronic communication.
The role will provide a professional reception service, including providing a range of pre-entry information and advice to potential and existing customers, referring to specialists where appropriate.
Through a proactive, enthusiastic and customer-focused approach you will assist the Group to achieve our mission to provide skills for the future of our students and community through outstanding teaching and learning.
The days of the week we would ideally like this role to work on are a Tuesday and Thursday 12.30pm – 9.00pm and on other days 8.30am – 5.00pm, however we can discuss this further at interview with candidates. The additional 2 days are open to discussion also.
You will have previous experience of working in a customer facing role, and ideally within an education setting, providing information, advice and guidance.
You will have excellent communication both written and verbal and be able to deal with a range of enquiries in the most effective manner. You will need to be able to deal with enquiries appropriate and effectively, under minimal supervision on occasion as receptions can be very busy.
You will hold a Level 2 Literacy and Numeracy (equivalent to GCSE), and a Level 3 in Information and Guidance as well as a Level 2 Customer Service or be willing to work towards.
Department Info
These roles are part of the Learner Recruitment and Events Team, which is led by the Head of Learner Recruitment and Events who will give you operational direction and supported by the Director of Learner Recruitment and Marketing.
The department is critical to ensuring all customers and existing students, have a positive and meaningful experience.
Our Excellent Benefits And Rewards Package
- Access to local government pensions scheme
- Up to 41 days annual leave per year including closure during Christmas period
- Access to our gyms, restaurants and salons
- Staff health and wellbeing and benefits schemes including in-house Occupational Health service
- Full, part time and flexible working hours available in many roles
- Parking available at all of our sites
- Fantastic career development opportunities including funding for teacher training, apprenticeships and various other industry recognised qualifications
- New FE teachers can also apply for grants of up to A GBP 6,000 in STEM subjects (conditions apply) through the levelling up premium payments initiative
- Recruitment Referral Scheme for all employees, worth A GBP 200 per referral made
What is the RNN Group?
RNN Groups main goal is to be an outstanding education and training provider and this is at the heart of everything that we do. To help us achieve this we are looking to recruit highly motivated, innovative and dynamic individuals to join our existing teams. To be a part of the team at RNN Group we will expect you to be committed to our values too.
If you feel you are a suitable candidate and would like to work for the RNN Group, please proceed through the following link to be redirected to our website to complete your application.
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Learner Recruitment and Reception Officer employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learner Recruitment and Reception Officer
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they focus on providing skills for the future. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play common scenarios you might face as a Learner Recruitment and Reception Officer to prepare yourself.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to education and recruitment. Building relationships can give you insider info and potentially a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the position. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Learner Recruitment and Reception Officer
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous experience in customer-facing roles. We want to see how you've provided excellent service and handled enquiries effectively, especially in busy environments.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and qualifications mentioned in the job description. This shows us you’re genuinely interested in the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills without unnecessary fluff.
Apply Through Our Website: Remember to apply through our website for the best chance of being noticed! It’s the easiest way for us to receive your application and ensures you’re following the correct process.
How to prepare for a job interview at TipTopJob
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Learner Recruitment and Reception Officer role. Familiarise yourself with the key responsibilities, such as providing high-quality customer service and handling enquiries. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share specific examples from your past experiences where you provided excellent customer service. Think of situations where you handled difficult enquiries or went above and beyond to assist a customer, as this will highlight your proactive approach.
✨Prepare for Common Questions
Anticipate questions related to communication skills and how you manage busy reception environments. Practice your responses to questions like 'How would you handle a challenging customer?' or 'Can you give an example of how you prioritise tasks during busy periods?' This will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the organisation. Inquire about the team dynamics, opportunities for professional development, or how success is measured in this position. This not only demonstrates your enthusiasm but also helps you gauge if the role is the right fit for you.
