Lead Investigator

Vacancy Type: Full: time

Social Work England is the specialist body that regulates social workers in their vital role.

Every day, social workers support millions of people to improve their chances in life.

We believe in the power of collaboration and share a common goal with those we regulate: to protect the public, enable positive change, and ultimately improve peoples lives.

What you will do

• Proactively line manage a team of investigators to ensure robust, high: quality investigations, in line with key performance indicators.
• Manage high risk cases and/or cases of a serious nature in line with guidance and procedures and escalated issues where appropriate, to ensure public safety is always maintained.
• Support and provide regular supervision to investigators in the planning, risk assessing and progressing of cases in line with guidance and procedures.
• Conduct reviews of your teams Investigation Plans, Risk Assessments and other key products, ensuring they are of a consistent high: quality.
• Ensure that your team present high: quality case investigation reports and evidential bundles to social workers and the Case Examiners which identify issues clearly and present recommendations based on sound rationale.
• Develop training materials and delivery of induction and on: going training for investigators with the support of the investigations manager.
• To support the investigations manager and wider fitness to practise management team by being a champion of change, assisting with implementing change initiatives within the immediate and wider investigations teams through project work including reviews of standard operating procedures as required.
• Work effectively with the External Legal Provider to ensure that cases instructed to them from your team are well managed in a timely manner, that they have all of the information required to conduct their investigation and that management and tracking systems are kept up to date.
• Contribute to the overall management and response to complaints received regarding cases within your team.
• Ensure that your team effectively manages large quantities of sensitive information, safeguards privacy and proactively avoids data security issues.
• Ensure that your team maintains accurate records and case information, using the case management system to ensure the integrity of data.
• Deputise for the investigations manager as required.
• Your Skills, Knowledge And Experience
• Experience of managing a team responsible for a high volume of casework and inspiring teams to attain goals and pursue high quality investigation work with strong levels of customer focus/service.
• Ability to lead a team to meet productivity targets and achieve key performance indicators in an environment where accuracy, timeliness and customer service is paramount.
• Ability to actively identify and resolve problems, including by providing sound instruction and advice to others.
• Track record of serving as a role model and mentor.
• Demonstration and encouragement of good team morale.
• Ability to be a champion of continuous improvement, delivering training and assisting with implementing change within a team.
• Excellent oral communication and customer service skills, with the ability to communicate professionally in challenging situations.
• Excellent writing skills, with the ability to review all the available information to identify key issues, summarise in a clear concise manner and the ability to make risk: based recommendations based on evidence and sound judgement.
• Experience of working independently under pressure in a busy, demanding, environment using pr
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