At a Glance
- Tasks: Support the Network Management Team with systems management and customer care.
- Company: Dynamic company in Hull offering a fun and supportive work environment.
- Benefits: Competitive salary, health benefits, free parking, and monthly food days.
- Other info: Enjoy company events and opportunities for personal growth.
- Why this job: Join a team where your organisational skills can shine and make a real impact.
- Qualifications: Strong data entry skills and excellent communication abilities required.
The predicted salary is between 26234 - 26234 € per year.
Location: Hull
Salary: GBP 26,234 per annum
What we offer:
- 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm)
- Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme
- 21 days annual leave
- Additional birthday holiday
- Holiday purchase scheme
- Performance based salary increments
- Fun Company events and functions
- Free parking
- Monthly free food days
- Close to shops and amenities
- Reward and recognition
Purpose: To provide professional administrative support within the Network Management Team. The Administrator is responsible for systems management of the repairer network and repairer communication. Building relationships and customer care is very important in this role and must be sustained at all times.
Role Profile:
- Management of repairer information on our systems including Nucleus and Cortex.
- Ensure that new network repairers are set up and maintained correctly.
- Update systems on postcode changes, SLA additions/removals, repairers on and off hold.
- Administer full removal procedure of repairers leaving the network.
- Distribution of repairer communication and documents via mailshots and Docusign.
- Maintain Mailchimp database.
- Monitor weather and distribute warning alerts as and when required.
- Liaise with Network Performance Analysts and Controllers on sharing information on repairer updates and data changes.
- To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner.
- Manage Audatex repairer set up and assist with estimate failures.
- The production and distribution of reports.
- To ensure the accurate and detailed recording of all information utilising our management systems to provide comprehensive audit trails.
- Always promote data security in and outside of the business, strict adherence to GDPR and information security standards.
- Manage complaints in line with policy.
- The completion of duties as required from time to time by the Management Team.
- Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values.
- To promote our business and that of our clients by always providing exceptional and friendly service.
Person Specification:
- Accurate data entry skills
- Good planning and organisational skills
- Able to build and maintain relationships
- Ability to work to agreed deadlines, targets and objectives
- Able to work as part of a team as well as autonomously to a high level of accuracy
- Excellent telephone and communication skills
- Good knowledge of Microsoft Office
- GCSE Maths and English
Network Management Administrator in Kingston upon Hull employer: TipTopJob
As a Network Management Administrator in Hull, you will join a vibrant team that prioritises employee well-being and professional growth. With a comprehensive health benefits scheme, generous annual leave, and opportunities for performance-based salary increments, our supportive work culture fosters collaboration and recognition. Enjoy the convenience of free parking and proximity to local amenities while participating in fun company events that enhance team spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Network Management Administrator in Kingston upon Hull
✨Tip Number 1
Network with people in the industry! Attend local events or join online forums related to network management. This way, we can get insider info on job openings and make connections that could lead to a referral.
✨Tip Number 2
Practice your interview skills! We recommend doing mock interviews with friends or using online resources. The more comfortable we are talking about our experience and skills, the better we’ll perform when it counts.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing our enthusiasm for the role. It keeps us on their radar and shows we’re genuinely interested in joining their team.
✨Tip Number 4
Apply through our website! We often have exclusive listings and updates on new roles. Plus, it’s a great way to ensure our application gets seen by the right people in the company.
We think you need these skills to ace Network Management Administrator in Kingston upon Hull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Network Management Administrator role. Highlight your relevant experience and skills, especially in data entry and relationship building, to show us you’re the perfect fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to join our team at StudySmarter and how your skills align with the job description. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your excellent telephone and communication skills. Clear, concise, and friendly language will go a long way!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at TipTopJob
✨Know Your Systems
Familiarise yourself with the systems mentioned in the job description, like Nucleus and Cortex. Being able to discuss how you've used similar systems or your approach to learning new software can really impress the interviewers.
✨Showcase Your Communication Skills
Since building relationships is key in this role, prepare examples of how you've successfully communicated with clients or colleagues in the past. Think about times when you resolved issues or provided exceptional service.
✨Demonstrate Attention to Detail
This position requires accurate data entry and management. Be ready to discuss your methods for ensuring accuracy in your work. You might even want to bring up any tools or techniques you use to double-check your entries.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing complaints or updating repairer information. Practise your responses to these scenarios, focusing on your problem-solving skills and adherence to company policies.
