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For Companies At a Glance
- Tasks: Provide IT support to staff and students, ensuring all systems run smoothly.
- Company: Join a historic school with a stunning 250-acre campus near Godalming.
- Benefits: Enjoy a competitive salary, pension scheme, private medical insurance, and flexible working hours.
- Why this job: Be part of a supportive community while developing your IT skills in a vibrant environment.
- Qualifications: No prior experience needed; training provided for Microsoft and Apple systems.
- Other info: Opportunity for career growth and involvement in safeguarding young people's welfare.
The predicted salary is between 28800 - 43200 £ per year.
Location: Godalming
Salary: Competitive depending on skills and experience
Our client's school is beautiful and a wonderful place to live and work. It was founded in 1611 and moved to its present magnificent 250-acre site near Godalming in Surrey in 1872. Few schools can offer such a splendid backdrop for teaching and learning, and the school community is very strong, with excellent relationships between pupils and staff.
The Role
The Junior IT Technician will provide end user support to all users on current systems and infrastructure. The Junior IT Technician reports to one of the Senior IT Technicians.
Working Arrangements
Working hours are Monday to Friday, 08:30 - 17:00 (plus one hour unpaid for lunch) throughout the year. Flexibility in working hours is essential; the post may require joining the out-of-hours call-out team. Notice: four weeks during the probationary period (normally six months). Once appointed, both parties must give at least 4 weeks' notice.
Key Responsibilities
- Providing exemplary customer service to staff, pupils, and the wider school community, including third parties when applicable.
- Responding to service requests via email, Helpdesk tickets, phone, or in person, and logging all requests in the helpdesk system.
- Ensuring school IT facilities in various locations are operational, including computers, projectors, and docking stations.
- Providing IT support during lessons in computer rooms and other areas.
- Supporting hardware for desktops, laptops, mobile devices, printers, copiers, peripherals, and phones.
- Supporting software for standard school systems, escalating as needed.
- Building school computers with standard images.
- Installing computer systems across the school.
- Updating helpdesk systems and asset databases regularly.
Safeguarding
Demonstrate commitment and compliance to safeguarding and promoting the welfare of children and young people.
Skills and Qualifications
The Junior IT Technician will be trained in-house with support from the IT team, expected to maintain up-to-date technical skills including:
- Microsoft OS installation and support
- Microsoft Application Software installation and support
- Apple Mac computers and devices
- Windows 10/11 and Office 365
- Hardware installation and support in a networked environment
Desirable
- Experience supporting AV setups
- Basic knowledge of IP Telephony
- Experience supporting mobile devices such as iPhones, iPads, Android devices
Personal Competencies
- Excellent communication skills
- Ability to work independently
- Committed to excellent customer service
- Creative problem solver
- Ability to work under pressure
- Attention to detail
- Quick problem resolution skills
Benefits
- Competitive contributory occupational pension scheme
- Death in service benefit up to age 70 (if not included in pension scheme)
- Private medical insurance scheme (subject to eligibility)
- Cash Health Plan
Junior IT Technician employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Technician
✨Tip Number 1
Familiarise yourself with the specific IT systems and software mentioned in the job description, such as Microsoft OS and Office 365. This will not only boost your confidence but also show your potential employer that you're proactive and ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have in providing customer service, especially in a tech support role. Being able to demonstrate your ability to communicate effectively and solve problems under pressure will make you stand out.
✨Tip Number 3
Consider reaching out to current or former employees of the school via LinkedIn. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare for potential technical questions by brushing up on your knowledge of hardware installation and support, particularly in a networked environment. Being well-prepared will demonstrate your commitment to the role and your technical capabilities.
We think you need these skills to ace Junior IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT skills and experiences that align with the Junior IT Technician role. Emphasise your customer service abilities and any technical support experience you have.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the school environment. Mention specific skills, such as your experience with Microsoft OS or Apple devices, and how they relate to the job.
Highlight Relevant Experience: In your application, focus on any previous roles or projects where you provided IT support or customer service. Use examples that demonstrate your problem-solving skills and ability to work under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Technician.
How to prepare for a job interview at TipTopJob
✨Show Your Technical Skills
Be prepared to discuss your knowledge of Microsoft OS, Apple Mac systems, and any experience you have with hardware installation. Bring examples of past projects or experiences that demonstrate your technical abilities.
✨Emphasise Customer Service
Since the role involves providing support to staff and pupils, highlight your commitment to excellent customer service. Share specific instances where you've successfully resolved issues or helped users in a previous role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you approach troubleshooting and problem resolution. Think of examples where you faced a technical challenge and how you creatively solved it, especially under pressure.
✨Research the School's Environment
Familiarise yourself with the school's history and its IT infrastructure. Understanding the unique environment will help you tailor your responses and show genuine interest in being part of their community.
