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- Tasks: Provide O365 support, troubleshoot issues, and configure hardware/software.
- Company: Join a rapidly expanding managed service provider in Gloucester.
- Benefits: Enjoy holiday allowance, pension, profit share, and Microsoft training.
- Why this job: Kickstart your IT career with fantastic training and progression opportunities.
- Qualifications: Basic knowledge of O365, SharePoint, Azure, and troubleshooting skills.
- Other info: Urgent vacancy; apply early to secure your chance!
The predicted salary is between 21000 - 29000 £ per year.
We are seeking an IT Service Desk Engineer to join a high performing IT team for a rapidly expanding managed service provider based in Gloucester.
Responsibilities:
- O365 support and administration
- Skills in SharePoint, Azure queries, Teams, and basic Intune support knowledge and experience
- Outlook and email support
- Responding to requests for support by logging and categorising incidents
- Troubleshooting and resolving issues
- Ensuring users are kept up to date and that SLAs are met
- Building, installing and configuring hardware and software
- Working on an IT Service Desk as well as working on live infrastructure projects
Benefits:
- Holiday allowance
- Company pension
- Profit share scheme
- Microsoft training courses and certifications
- Fantastic opportunities for career progression
This represents a fantastic opportunity for a first-line engineer to progress their career in a forward-thinking company that offers excellent training and career progression opportunities. This is an urgent vacancy, so please apply early to avoid disappointment.
IT Service Desk Engineer employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. You never know who might have a lead on that perfect IT Service Desk Engineer role.
✨Tip Number 2
Practice makes perfect! Before you hit that apply button, do some mock interviews with friends or use online resources. This will help you feel more confident when discussing your skills in O365, SharePoint, and troubleshooting.
✨Tip Number 3
Tailor your approach! When you find a job that excites you, make sure to highlight your relevant experience in your conversations. Show them how your skills in Azure and Teams can directly benefit their team.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals ready to jump into the IT world. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace IT Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with O365, SharePoint, and Azure. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a good story!
Show Off Your Troubleshooting Skills: In your application, mention specific examples of how you've resolved issues in the past. We’re looking for problem solvers, so let us know how you’ve tackled challenges head-on!
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at TipTopJob
✨Know Your Tech
Make sure you brush up on your knowledge of O365, SharePoint, Azure, and Teams. Be ready to discuss how you've used these tools in the past or how you'd approach common issues. This shows you're not just familiar with the tech but can also troubleshoot effectively.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved IT issues before. Think about a time when you had to troubleshoot a tricky problem and what steps you took to fix it. This will demonstrate your analytical skills and ability to work under pressure.
✨Understand SLAs and User Communication
Familiarise yourself with Service Level Agreements (SLAs) and how they impact user support. Be ready to discuss how you would keep users informed during the troubleshooting process. Good communication is key in an IT Service Desk role!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or upcoming projects. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
