At a Glance
- Tasks: Lead IT operations and service delivery, ensuring top-notch support and strategic project execution.
- Company: Join RNN Group, a dynamic educational institution focused on innovation and collaboration.
- Benefits: Enjoy a competitive salary, benefits package, and opportunities for professional growth.
- Other info: Be part of a supportive team with excellent career advancement opportunities.
- Why this job: Make a real impact by enhancing IT services and supporting a vibrant community.
- Qualifications: Proven IT leadership experience and strong communication skills are essential.
The predicted salary is between 32515 - 32515 £ per year.
Hours: Full time (37 hours each week, all year round)
Duration: Permanent
Salary: A GBP 32,515 a year + benefits
Location: Rotherham College, Rotherham (with occasional travel to other campuses within RNN Group)
Closing date: 08/06/2026
About The Role
Are you a technical leader who can balance high-level strategy with hands-on service delivery? At RNN Group, we are looking for an IT Business Operations Lead to act as the engine room of our IT function. This isn't just a support role; it's a vital partnership. You will serve as a key deputy to the Director of IT and Digital, bridging the gap between daily frontline workflows and the high-impact projects that drive our strategic roadmap. From managing complex vendor contracts to mentoring our 1st-line support team, you will be the glue that ensures our digital infrastructure is resilient, user-focused, and future-ready.
Why This Role?
- Operational Influence: Take the lead on the Group's service delivery, ensuring we don't just meet SLAs but exceed them.
- Strategic Impact: Play a pivotal role in the execution of key IT projects, ensuring new technologies are tested and transitioned seamlessly into the business.
- Commercial Leadership: Own the IT contract portfolio, using your commercial acumen to manage vendor relationships and ensure maximum value for the Group.
In This Role, You Will
- Lead with Excellence: Oversee the day-to-day IT Support function, driving a culture where every service request is handled with professionalism and speed.
- Empower Users: Move beyond quick fixes by promoting self-help guidance and using data analysis to resolve underlying IT trends before they become problems.
- Manage Major Incidents: Act as the calm voice in a crisis, managing real-time communications across the Group Staff Portal during service outages.
- Partner and Deputy: Support the Director in departmental oversight, translating high-level goals into actionable plans for your team.
- Build Relationships: Act as a credible ambassador for IT, building strong links with students, staff, and external partners across all Group sites.
Is This You?
This role requires a unique dual-focus mindset. You’ll need to be as comfortable reviewing a service level agreement (SLA) as you are leading a team through a technical outage.
You Are The Right Fit If You Can
- Manage Conflicting Demands: You can juggle the high-frequency pressure of a busy helpdesk with the focused, long-term discipline required for contract management.
- Lead Under Pressure: You remain professional and positive when things go wrong, ensuring tasks are prioritized and escalated correctly.
- Pivot Seamlessly: You have the operational versatility to move from hands-on technical support to the administrative rigor needed for procurement and renewals.
- Communicate with Clarity: Whether it’s a high-quality service report or a crisis update during a system impact, your communication is always professional and timely.
You will be an experienced IT professional with a proven track record of supervising high-performing helpdesk teams. You lead by example, ensuring your team delivers a white-glove service experience that is both professional and user-centric.
Your Experience And Skills
- Technical Leadership: Extensive experience in IT helpdesk environments, offering expert guidance on first-line queries and complex technical issues.
- Project and Vendor Management: A strong background in supporting IT infrastructure or software projects, alongside the commercial ability to manage vendor relationships and contracts.
- Effective Communication: The ability to translate complex technical information into clear, actionable advice for a diverse range of stakeholders.
IT Operations & Service Delivery Lead employer: TipTopJob
At RNN Group, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As an IT Operations & Service Delivery Lead, you will not only have the opportunity to influence strategic IT projects but also enjoy a supportive environment that prioritises professional development and employee well-being. Located in Rotherham, our college offers a vibrant community where your contributions are valued, and you can make a meaningful impact on the digital landscape of education.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations & Service Delivery Lead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT field. Attend local meetups, workshops, or even online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your past projects and achievements. Whether it's a successful service delivery or a complex incident you managed, having tangible examples will make you stand out during interviews.
✨Tip Number 3
Prepare for the interview like it’s a big project! Research the company, understand their IT operations, and think about how you can contribute to their goals. Tailor your answers to show how your experience aligns with their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our organisation.
We think you need these skills to ace IT Operations & Service Delivery Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your technical leadership and project management experience, as these are key for the IT Operations & Service Delivery Lead role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've managed service delivery and vendor relationships in the past, and show us your passion for IT operations.
Showcase Your Communication Skills:Since effective communication is crucial for this position, make sure your application is clear and professional. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate complex information.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and securely, and you'll have access to all the latest updates about the role and our organisation.
How to prepare for a job interview at TipTopJob
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT operations and service delivery. Be ready to discuss specific technologies you've worked with, as well as any relevant projects you've led. This will show that you're not just familiar with the tools but can also apply them effectively in a real-world setting.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams or managed projects in high-pressure situations. Highlight your ability to balance day-to-day operations with strategic initiatives, as this role requires a unique dual-focus mindset. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Style
Since effective communication is key in this role, practice explaining complex technical concepts in simple terms. Think about how you would communicate during a major incident or while managing vendor relationships. Being able to convey information clearly will set you apart from other candidates.
✨Research RNN Group and Its Culture
Familiarise yourself with RNN Group's mission, values, and recent projects. Understanding their culture will help you tailor your answers to align with their goals. Plus, it shows genuine interest in the organisation, which can make a positive impression during the interview.
