Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support and ensure smooth operation of tech across the school.
- Company: A prestigious independent school with a rich history and vibrant community.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a difference in students' learning experiences.
- Qualifications: Basic IT skills and a passion for technology; training provided.
- Other info: Friendly atmosphere with a focus on kindness and belonging.
The predicted salary is between 28000 - 36000 £ per year.
Overview
Location: Godalming Surrey GU7 2DX
Salary: up to A GBP 32,000 per annum, depending on the skills of the candidate
Hours : Monday to Friday, 08.30 : 17.00 (plus one hour unpaid for lunch) throughout the year
Closing Date: Thursday 9 October 2025
The School is a leading coeducational independent school located on a picturesque 250:acre campus in Surrey. Established in 1611, they are committed to providing an exceptional education that empowers students to achieve their full potential in a supportive and inclusive environment. Their core values of kindness and belonging are fundamental to their thriving community.
The Role
The Head of IT reports to the Deputy Bursar. The IT department at the School is responsible for the provision and maintenance of all IT infrastructure and systems in use throughout the School. The IT department is a busy department, responsible for the delivery and support of all IT, telecommunications and access control systems across the campus. The IT Department comprises of three teams reporting to the Head of IT.
- The Infrastructure team is responsible for managing, maintaining and developing the School infrastructure, servers and wireless/wired network.
- The IT Support team is responsible for handling first line support and ensuring the smooth running of the School on a day:to:day basis.
- The Project, Applications and Academic Support team is responsible for providing support of all key applications. They are also responsible for developing and training on these systems, managing the associated databases and all data and reporting services.
Key Responsibilities
Duties
The IT Helpdesk Technician will provide a wide range of support services, escalating to one of the more experienced IT staff when necessary. The role requires an adaptable and enthusiastic approach to performing a wide variety of duties. These include but are not limited to:
- Always provide exemplary customer service for all customers, which includes all staff and pupils as well as the wider school community and when applicable third parties (e.g. event organisers or delegates).
- Respond to service requests via email, Helpdesk tickets, phone calls, personal contact or other methods and ensure all are logged in the helpdesk system.
- To ensure school IT facilities in hash rooms, computer rooms, boarding houses and other academic areas are fully operational when required. This will include computers, projectors and docking stations
- To provide IT support during lessons in hash rooms and computer rooms.
- Provide hardware support for desktop and laptop computers, mobile devices including iPads, printers, copiers, peripherals, phones.
- Provide software support for the standard school systems, escalating to the Applications Support Manager when necessary.
- To build school computers to standard images.
- To install computer systems across the School.
- Regular updating of the helpdesk systems and asset databases as work progresses through to completion.
Skills And Qualifications
The IT Helpdesk Technician will continue their training in house with strong support from other members of the IT Department team, but is expected to learn and maintain up to date technical skills including:
- Microsoft Operating System installation and support
- Microsoft Application Software installation and support
- Apple Mac computers and devices
- Windows 10/11 and Office 365
- Hardware installation and support in a networked environment
Desirable Knowledge and Skills
- Some experience in supporting different AV setups
- Basic knowledge of IP Telephony
- Some experience supporting iPhones, iPads, Android and other mobile devices.
If you feel you are a suitable candidate and would like to work for this reputable School, please proceed through the following link to be redirected to their website to complete your application.
#J-18808-Ljbffr
IT Helpdesk Technician employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician
✨Tip Number 1
Get to know the school! Research their values and culture, so you can show how you fit in. When you chat with them, drop in some examples of how you've embodied kindness and belonging in your previous roles.
✨Tip Number 2
Practice your tech skills! Brush up on your knowledge of Microsoft Operating Systems and Apple devices. Be ready to discuss how you've tackled IT issues in the past, as they'll want to see your problem-solving skills in action.
✨Tip Number 3
Prepare for the interview by thinking about common IT support scenarios. They might ask how you'd handle a specific issue, so have a few examples ready. This will show you're proactive and ready to jump into the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining their team and contributing to their supportive community.
We think you need these skills to ace IT Helpdesk Technician
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT shine through! We want to see that you're excited about the role and ready to contribute to our supportive community.
Tailor Your CV: Make sure to customise your CV to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with what we do at the School!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at TipTopJob
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Operating Systems, Office 365, and Apple devices. Be ready to discuss your experience with hardware support and any troubleshooting you've done in the past. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Show Off Your Customer Service Skills
Since this role involves providing exemplary customer service, think of examples where you've gone above and beyond to help someone. Whether it was resolving a tech issue for a colleague or assisting a student, be prepared to share these stories to demonstrate your commitment to service.
✨Familiarise Yourself with the School's Environment
Research the school and its values, especially their focus on kindness and belonging. Understanding their culture will help you tailor your responses and show that you're a good fit for their community. Plus, it’ll give you a chance to ask insightful questions during the interview.
✨Prepare for Practical Scenarios
Expect to face some practical scenarios or technical questions during the interview. Practice explaining how you would troubleshoot common IT issues or set up equipment in classrooms. This will not only showcase your technical skills but also your problem-solving approach.