At a Glance
- Tasks: Lead IT operations, manage vendor contracts, and mentor support teams.
- Company: Join RNN Group, a dynamic educational institution in Rotherham.
- Benefits: Enjoy a competitive salary, benefits, and opportunities for professional growth.
- Other info: Be part of a supportive team with excellent career advancement potential.
- Why this job: Make a real impact on IT strategy and service delivery in education.
- Qualifications: Proven IT leadership experience and strong communication skills.
The predicted salary is between 32515 - 32515 £ per year.
Hours: Full time (37 hours each week, all year round)
Duration: Permanent
Salary: A GBP 32,515 a year + benefits
Location: Rotherham College, Rotherham (with occasional travel to other campuses within RNN Group)
Closing date: 08/06/2026
About The Role
Are you a technical leader who can balance high-level strategy with hands-on service delivery? At RNN Group, we are looking for an IT Business Operations Lead to act as the engine room of our IT function. This isn't just a support role; it's a vital partnership. You will serve as a key deputy to the Director of IT and Digital, bridging the gap between daily frontline workflows and the high-impact projects that drive our strategic roadmap. From managing complex vendor contracts to mentoring our 1st-line support team, you will be the glue that ensures our digital infrastructure is resilient, user-focused, and future-ready.
Why This Role?
- Operational Influence: Take the lead on the Group's service delivery, ensuring we don't just meet SLAs but exceed them.
- Strategic Impact: Play a pivotal role in the execution of key IT projects, ensuring new technologies are tested and transitioned seamlessly into the business.
- Commercial Leadership: Own the IT contract portfolio, using your commercial acumen to manage vendor relationships and ensure maximum value for the Group.
In This Role, You Will
- Lead with Excellence: Oversee the day-to-day IT Support function, driving a culture where every service request is handled with professionalism and speed.
- Empower Users: Move beyond quick fixes by promoting self-help guidance and using data analysis to resolve underlying IT trends before they become problems.
- Manage Major Incidents: Act as the calm voice in a crisis, managing real-time communications across the Group Staff Portal during service outages.
- Partner and Deputy: Support the Director in departmental oversight, translating high-level goals into actionable plans for your team.
- Build Relationships: Act as a credible ambassador for IT, building strong links with students, staff, and external partners across all Group sites.
Is This You?
This role requires a unique dual-focus mindset. You’ll need to be as comfortable reviewing a service level agreement (SLA) as you are leading a team through a technical outage.
You Are The Right Fit If You Can
- Manage Conflicting Demands: You can juggle the high-frequency pressure of a busy helpdesk with the focused, long-term discipline required for contract management.
- Lead Under Pressure: You remain professional and positive when things go wrong, ensuring tasks are prioritized and escalated correctly.
- Pivot Seamlessly: You have the operational versatility to move from hands-on technical support to the administrative rigor needed for procurement and renewals.
- Communicate with Clarity: Whether it’s a high-quality service report or a crisis update during a system impact, your communication is always professional and timely.
You will be an experienced IT professional with a proven track record of supervising high-performing helpdesk teams. You lead by example, ensuring your team delivers a white-glove service experience that is both professional and user-centric.
Your Experience And Skills
- Technical Leadership: Extensive experience in IT helpdesk environments, offering expert guidance on first-line queries and complex technical issues.
- Project and Vendor Management: A strong background in supporting IT infrastructure or software projects, alongside the commercial ability to manage vendor relationships and contracts.
- Effective Communication: The ability to translate complex technical information into clear, actionable advice for a diverse range of stakeholders.
Qualifications
IT Business Operations Lead employer: TipTopJob
At RNN Group, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As the IT Business Operations Lead, you will not only have the opportunity to influence strategic IT projects but also benefit from a supportive environment that prioritises professional development and employee well-being. Located in Rotherham, our college offers a vibrant community where your contributions are valued, and you can make a meaningful impact on the digital landscape of education.
StudySmarter Expert Advice🤫
We think this is how you could land IT Business Operations Lead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that IT Business Operations Lead role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in managing helpdesk teams and vendor relationships. Share specific examples of how you've led projects or improved service delivery.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t wait for the closing date. Apply through our website and follow up with a friendly email. It shows you're keen and ready to take on the challenge of being the glue in the IT function.
✨Tip Number 4
Prepare for the interview! Research RNN Group and think about how your skills align with their needs. Be ready to discuss how you can exceed SLAs and manage major incidents effectively. Confidence is key!
We think you need these skills to ace IT Business Operations Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of IT Business Operations Lead. Highlight your experience in managing helpdesk teams and vendor relationships, and don’t forget to showcase your technical leadership skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific projects or experiences that demonstrate your ability to balance strategy with hands-on service delivery.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to convey complex information clearly. Use straightforward language and structure your thoughts logically to impress us right from the start.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at TipTopJob
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of the role. Understand the key IT concepts, tools, and systems that RNN Group uses. Being able to discuss these confidently will show that you're not just a leader but also a hands-on expert.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams through challenges, especially in high-pressure situations. Highlight your ability to manage conflicting demands and maintain professionalism, as this is crucial for the IT Business Operations Lead role.
✨Demonstrate Your Commercial Acumen
Be ready to discuss your experience with vendor management and contract negotiations. Share specific instances where you've maximised value from vendor relationships, as this will resonate well with the interviewers.
✨Communicate Clearly and Effectively
Practice articulating complex technical information in a way that's easy to understand. Whether it's discussing SLAs or crisis management, clear communication is key. Prepare to give examples of how you've successfully communicated with diverse stakeholders.
