At a Glance
- Tasks: Lead customer engagement strategies and empower communities to shape services.
- Company: Dynamic organisation focused on community involvement and inclusivity.
- Benefits: Competitive salary, hybrid work model, and commitment to diversity.
- Other info: Join a supportive team dedicated to equality and community empowerment.
- Why this job: Make a real difference by amplifying diverse voices and driving impactful change.
- Qualifications: Experience in customer engagement and strong communication skills.
The predicted salary is between 55000 - 55000 £ per year.
We are looking for an Involvement and Engagement Manager on a 12‑month fixed term contract to lead how we listen to, involve and empower our customers in shaping our services and communities.
What you'll be doing:
- Leading and delivering a customer involvement and engagement strategy aligned to business priorities
- Designing and delivering inclusive engagement activity (forums, panels, surveys and digital channels)
- Ensuring customer insight and data drives service improvements and decision making
- Building strong relationships with customers and ensuring diverse voices are represented
- Acting as a key point of contact for MPs and local councillors
- Embedding a customer‑focused culture across teams and influencing service design
- Monitoring and evaluating impact, reporting outcomes to senior leaders
- Leading on regulatory compliance (including Housing Ombudsman Code and consumer standards)
- Supporting customer‑led scrutiny, co‑design, and community initiatives
- Promoting equality, diversity and inclusion in all engagement approaches
What we're looking for:
- Proven experience in customer engagement, community development or similar roles
- Strong understanding of housing sector regulation and best practice
- Excellent communication, facilitation and relationship‑building skills
- Experience of delivering inclusive engagement programmes
- Ability to turn feedback into meaningful service improvements
- A genuine commitment to resident voice, empowerment and co‑production
We are a Disability Confident Employer and are working towards accreditation as a Disability Confident Leader. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and are working towards Menopause Friendly accreditation.
StudySmarter Expert Advice🤫
We think this is how you could land Involvement and Engagement Manager
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by TipTopJob.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like TipTopJob.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at TipTopJob.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at TipTopJob. Apply directly through us to stand out!
We think you need these skills to ace Involvement and Engagement Manager
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of TipTopJob. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Involvement and Engagement Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at TipTopJob
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of TipTopJob. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
