At a Glance
- Tasks: Support customers and internal teams by managing enquiries and processing orders.
- Company: Join a dynamic team in a thriving sales environment.
- Benefits: Competitive salary, career growth, and a supportive work culture.
- Other info: Opportunity to coach apprentices and contribute to team projects.
- Why this job: Be the voice of excellent customer service and make a real difference.
- Qualifications: Experience in customer service or sales support is preferred.
The predicted salary is between 30000 - 40000 £ per year.
Job Overview
Permanent, Full time. Competitive salary dependent on experience. Bradford (Euroway): office based.
Objective of the Role
To provide a high level of support to customers and internal departments by managing enquiries, processing orders, and delivering accurate information relating to products and services. This role plays a key part in ensuring excellent customer service and smooth day-to-day sales operations.
Main Tasks
- Sales administration
- Customer service
Responsibilities / Authority
- Deliver excellent customer service via telephone, email and face-to-face interactions
- Respond promptly and professionally to customer enquiries and requests
- Handle customer complaints efficiently, ensuring issues are resolved in a timely manner
- Provide accurate product, pricing and delivery information to customers
- Process customer orders, applications, forms and account requests accurately
- Set up and maintain customer accounts and records within internal systems
- Carry out customer verification and compliance checks where required
- Manage customer accounts and maintain strong ongoing relationships
- Coordinate with internal departments to ensure smooth order processing and service delivery
- Organise workload effectively to meet customer deadlines and expectations
- Escalate unresolved issues to the appropriate department or team member when necessary
- Maintain accurate records of customer interactions, enquiries, complaints and actions taken
- Prepare and distribute customer activity and service reports as required
- Maintain and update customer databases and administrative records
- Follow up with customers to ensure satisfaction and resolution of queries
- Support continuous improvement by providing feedback on customer service processes and efficiencies
- Contribute to business projects and wider team initiatives when requested
- Support, supervise and coach apprentices where applicable
Education
High school diploma, general/commercial education degree or equivalent. Numeric, oral and written language applications.
Skills and Experience
Previous experience within customer service, internal sales, sales support or similar commercial role. Minimum of 1 year relevant experience preferred.
Technical and Specialist Skills
- Good working knowledge of Microsoft Office, including Excel and Word
- Experience using ERP systems such as SAP, BPCS or similar business systems
- Confident using email communication platforms such as Outlook
- Understanding of customer service principles and best practices
- Strong administrative and data entry skills with good typing accuracy
- Comfortable using a range of computer systems and applications
- Product knowledge or the ability to quickly learn technical product information
Problem Solving and Organisational Skills
- Strong problem-solving and analytical abilities
- Able to prioritise workload and manage multiple tasks effectively
- High attention to detail and accuracy
- Strong organisational and data management skills
Personal Attributes
- Excellent interpersonal and communication skills, both verbal and written
- Strong listening and customer service skills
- Proactive, adaptable and able to use initiative
- Calm and professional under pressure
- Positive and collaborative team player
- Fluent English language skills; additional languages would be advantageous
Internal Sales Specialist employer: TipTopJob
As an Internal Sales Specialist at our Bradford office, you will thrive in a supportive and dynamic work environment that prioritises excellent customer service and teamwork. We offer competitive salaries, opportunities for professional growth, and a culture that values collaboration and continuous improvement, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Specialist
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you get that interview, you can show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent support, think of scenarios where you might need to handle complaints or tricky enquiries. Role-play with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and maybe even a referral, which can really help you stand out in the application process.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Internal Sales Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and sales support. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Internal Sales Specialist role and how you can contribute to our team at StudySmarter. Keep it friendly and professional.
Showcase Your Skills:Mention your proficiency with Microsoft Office and any ERP systems you’ve used. We love candidates who are tech-savvy and can handle data entry with ease, so let us know what you’ve got!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at TipTopJob
✨Know Your Products
Before the interview, make sure you have a solid understanding of the products and services the company offers. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Customer Scenarios
Prepare for the interview by thinking through common customer service scenarios. Be ready to discuss how you would handle enquiries, complaints, or order processing. This demonstrates your problem-solving skills and customer-centric approach.
✨Showcase Your Tech Skills
Since the role requires familiarity with Microsoft Office and ERP systems, be prepared to discuss your experience with these tools. If you’ve used specific software like SAP, mention it and share examples of how you’ve utilised it effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, customer service strategies, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
