At a Glance
- Tasks: Manage employee and manager cases, ensuring timely resolution and high-quality record keeping.
- Company: Join a dynamic team focused on people and customer service excellence.
- Benefits: Competitive pay, supportive environment, and opportunities for professional growth.
- Other info: Be part of a high-performing team that values collaboration and compliance.
- Why this job: Make a real impact by enhancing customer experience and driving continuous improvement.
- Qualifications: Experience in case management or customer service with strong problem-solving skills.
The predicted salary is between 23.69 - 23.69 £ per hour.
- Reference
- Umbrella Rate: A GBP 23.69/hr (Inside IR35)
About the role
Are you experienced in using case management or ticketing systems within a HR, Payroll or shared services environment?
Take your next step in your customer service and case management career with a standout opportunity.
The HR Case Management Advisor role offers a supportive, process: driven environment where your communication skills and attention to detail genuinely make a difference.
This Case Management Advisor position blends employee and manager enquiry handling with high: quality record keeping, clear service standards, and meaningful collaboration across People functions, Payroll and Workforce Operations.
If you enjoy problem: solving, keeping things organised, and delivering reassurance through to resolution, the Case Management Advisor role is built for you.
What You Will Do
- Manage a portfolio of employee and manager cases from receipt through to resolution.
- Log, categorise, prioritise, and update case details accurately within the case management system.
- Investigate enquiries thoroughly and resolve them in line with agreed procedures and service levels.
- Escalate complex matters to specialist teams when required, ensuring the right support at the right time.
- Proactively monitor open cases and follow up to drive timely closure.
- Maintain compliance, including GDPR-minded record keeping and auditable documentation throughout each case.
- What You Will Bring
- Experience working within case management, customer service, HR, Payroll, or shared services, handling enquiries end to end.
- Strong investigation and problem: solving skills, with the confidence to manage multiple priorities and deadlines.
- Excellent written and verbal communication skills, plus the ability to provide clear guidance and set expectations.
- Good working knowledge of data protection and confidentiality requirements.
- Experience using case management or ticketing systems, with a strong attention to detail and accuracy.
In this Case Management Advisor role, you contribute directly to a high: performing, people: focused service model by turning questions into clear answers and actionable outcomes.
The work supports the organisations wider goals by strengthening customer experience, ensuring compliance, and keeping internal teams connected through reliable case coordination.
Every time a case moves from received to resolved, the Case Management Advisor role helps protect quality standards and drives continuous improvement in how enquiries are handled across the HR and payroll landscape.
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HR Case Management Advisor employer: TipTopJob
At TipTopJob, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and professional growth. Located in the serene surroundings of Thatcham, Berkshire, our mental health hospital provides extensive benefits, including a competitive salary and opportunities for continuous development, making it an ideal place for dedicated professionals to thrive in their careers while making a meaningful impact on patients' lives.
