At a Glance
- Tasks: Manage tenancies, support residents, and ensure responsive housing services.
- Company: Join Stonewater, a leading housing provider with a commitment to customer care.
- Benefits: Competitive salary, flexible working, and the chance to make a real difference.
- Other info: Opportunity to work independently and grow within a dynamic organisation.
- Why this job: Be the key contact for residents and help create supportive communities.
- Qualifications: Experience in housing management or customer service, strong communication skills.
The predicted salary is between 36000 - 36000 £ per year.
Location: Yorkshire and the Humber
Salary: £36,000 per annum
Vacancy Type: Full Time
What you’ll be doing:
- You’ll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused.
- Your responsibilities will include:
- Managing the full tenancy lifecycle, from sign‑up through to end of tenancy.
- Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud.
- Supporting lettings and voids activity to minimise rent loss and turnaround times.
- Carrying out estate inspections and addressing neighbourhood and environmental issues.
- Managing low level anti‑social behaviour, neighbour disputes, and supporting more complex cases.
- Identifying and responding to vulnerability, safeguarding, hoarding, and non‑access cases.
- Completing person centred fire risk assessments and monitoring health and safety issues.
- Investigating complaints and learning from outcomes to improve services.
- Working in partnership with local authorities and external agencies to support customers effectively.
Throughout everything you do, you’ll champion Stonewater’s Customer Promise: delivering services that are respectful, personalised, and trauma informed.
What we’re looking for:
- Experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally.
- Experience of tenancy, estate management, lettings or neighbourhood services within social housing.
- Knowledge of housing legislation, including safeguarding, ASB and welfare reform.
- Strong communication and influencing skills, with the ability to work calmly under pressure.
- A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice.
- Confidence using digital systems and data to manage cases and improve performance.
- The ability to work independently, manage competing priorities, and make sound day‑to‑day decisions.
You’ll also be comfortable working flexibly, including participating in an out of hours rota where required.
Why join us?
At Stonewater, our customer promise is to make things personal; if it matters to our customers, it matters to us. This role is at the heart of how we build trust with our customers. If you’re someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we’d love to hear from you.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house‑building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market.
Housing Officer North/West Yorkshire employer: TipTopJob
Stonewater is an exceptional employer that prioritises the well-being and development of its employees while making a meaningful impact in the community. With a strong commitment to customer service, a supportive work culture, and opportunities for professional growth, you will find a rewarding environment where your contributions truly matter. Located in the vibrant Yorkshire and the Humber region, Stonewater offers a unique chance to engage with diverse communities and make a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer North/West Yorkshire
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for housing officer roles. Think about your past experiences and how they relate to the responsibilities listed in the job description. Practice makes perfect, so consider doing mock interviews with friends or family.
✨Tip Number 3
Showcase your customer-focused mindset during interviews. Share specific examples of how you've handled complex situations or supported vulnerable individuals in previous roles. This will demonstrate that you align with our values at Stonewater.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Stonewater.
We think you need these skills to ace Housing Officer North/West Yorkshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in housing management and customer service. We want to see how your skills align with the responsibilities of the Housing Officer role, so don’t hold back on showcasing relevant examples!
Showcase Your Communication Skills:Since strong communication is key for this role, use your written application to demonstrate your ability to convey information clearly and effectively. We love seeing candidates who can express themselves well, especially when it comes to handling sensitive situations.
Highlight Your Customer Focus:Remember, our mission is all about making things personal for our customers. In your application, share specific instances where you’ve gone above and beyond to support customers or improve services. This will show us that you truly understand our Customer Promise.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at TipTopJob
✨Know Your Stuff
Make sure you brush up on housing legislation, especially around safeguarding and anti-social behaviour. Being able to discuss these topics confidently will show that you’re serious about the role and understand the complexities involved.
✨Showcase Your Customer Focus
Prepare examples of how you've handled customer interactions in the past, particularly in challenging situations. Highlight your commitment to equality and inclusion, as well as how you’ve made a difference in someone’s life through your work.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you’ve managed complex cases or resolved disputes. Be ready to explain your thought process and how you prioritised tasks to achieve positive outcomes for residents.
✨Be Ready to Discuss Digital Skills
Since the role involves using digital systems to manage cases, be prepared to talk about your experience with technology. Share examples of how you’ve used data to improve performance or streamline processes in previous roles.
