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- Tasks: Manage tenancies, support customers, and tackle community issues in a hands-on role.
- Company: Join Stonewater, a company dedicated to making a difference in local communities.
- Benefits: Competitive salary, flexible working, and the chance to make a real impact.
- Other info: Opportunity for personal growth and to champion equality and inclusion.
- Why this job: Be a trusted presence in your community and help people sustain their homes.
- Qualifications: Experience in housing management or customer-facing roles is essential.
The predicted salary is between 36000 - 36000 £ per year.
Location: South West
Salary: A GBP 36,000 per annum
Vacancy Type: Full Time
It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next.
This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities: supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for one Housing Officer to cover the following patch in the South West covering East Devon, Exeter, Mid Devon, Teignbridge, Torbay.
What you'll be doing:
- Managing the full tenancy lifecycle, from sign-up through to end of tenancy
- Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud
- Supporting lettings and voids activity to minimise rent loss and turnaround times
- Carrying out estate inspections and addressing neighbourhood and environmental issues
- Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases
- Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases
- Completing person-centred fire risk assessments and monitoring health and safety issues
- Investigating complaints and learning from outcomes to improve services
- Working in partnership with local authorities and external agencies to support customers effectively
Throughout everything you do, you'll champion Stonewater's Customer Promise: delivering services that are respectful, personalised, and trauma-informed.
What we're looking for:
- Experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally.
- Experience of tenancy, estate management, lettings or neighbourhood services within social housing
- Knowledge of housing legislation, including safeguarding, ASB and welfare reform
- Strong communication and influencing skills, with the ability to work calmly under pressure
- A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice
- Confidence using digital systems and data to manage cases and improve performance
- The ability to work independently, manage competing priorities, and make sound day-to-day decisions
- Comfortable working flexibly, including participating in an out-of-hours rota where required.
Why join us:
At Stonewater, our customer promise is We are proud to make things personal; if it matters to our customers, it matters to us. This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Housing Officer employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Stonewater. Check out their website and social media to understand their values and how they engage with the community. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to housing management and customer service. Think about your past experiences and how they relate to the role of a Housing Officer. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your soft skills! As a Housing Officer, you'll need strong communication and problem-solving abilities. During your interview, share specific examples of how you've handled complex situations or supported customers in the past. This will demonstrate your capability to manage the varied challenges of the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm for the role but also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your experience in housing management and customer-facing roles, and show how you can meet the specific needs of our communities.
Showcase Your Skills: We want to see your strong communication and influencing skills shine through. Use examples from your past experiences to demonstrate how you've handled complex situations and supported customers effectively.
Be Person-Centred: Remember, our Customer Promise is all about being respectful and personalised. Share how you’ve put customers at the heart of your work and how you’ve approached challenges with a trauma-informed mindset.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to make a difference in our communities.
How to prepare for a job interview at TipTopJob
✨Know Your Stuff
Make sure you brush up on housing legislation and the specific responsibilities of a Housing Officer. Familiarise yourself with tenancy management, anti-social behaviour policies, and safeguarding practices. This knowledge will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your People Skills
As a Housing Officer, you'll be dealing with various people and situations. Prepare examples from your past experiences where you've successfully managed complex or sensitive issues. Highlight your communication skills and how you’ve built trust with customers in previous roles.
✨Demonstrate Your Community Focus
Since this role is all about being visible in the community, think of ways you've engaged with local initiatives or supported community projects. Be ready to discuss how you would approach building relationships with residents and local partners to enhance service delivery.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.