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- Tasks: Manage anti-social behaviour cases and provide effective resolutions for customers.
- Company: Join Stonewater, a leading housing provider with a mission to support communities.
- Benefits: Competitive salary, remote work, and comprehensive training provided.
- Other info: Dynamic role with opportunities for career growth and collaboration with various partners.
- Why this job: Make a real difference in people's lives while developing your professional skills.
- Qualifications: Experience in managing ASB cases and strong communication skills required.
The predicted salary is between 35000 - 35000 £ per year.
Location: Remote, Herefordshire, Gloucestershire
Salary: GBP 35,000 per annum
Vacancy Type: Full Time
Here at Stonewater, we are seeking an Anti:Social Behaviour (ASB) Caseworker: someone to take ownership of casework from start to finish of the process ensuring our ASB Customer Commitments are understood and delivered. This is an exciting role within our Customer Experience (CX) directorate.
You’ll provide customers with a customer journey that is efficient in terms of delivering resolution and next steps, showing sophisticated influencing and negotiation skills and prepare and present cases at court to an excellent standard. You’ll be responsive to changing customer needs and be human by being compassionate, managing challenging conversations with customers who may be experiencing hate crime, domestic abuse, current and past trauma, complex financial issues and a range of complex experiences.
Collaboration with our partners in the Police, Local Authority, Mental Health Services; as well as our external mediation and legal services partners is essential to the success of the role. Legal action is often a last resort in our ASB casework, and we always look to find creative solutions to resolve our cases. In the cases where legal action is deemed proportionate, you’ll be required to prepare and present legal cases in court. So, experience of this is ideal. You’ll also be working closely with our external legal services partners to ensure we get the right outcomes. We will, however, be giving comprehensive training to ensure that all our ASB Caseworkers are equipped to get the best possible results for our customers.
You’ll also be required to travel to court hearings as part of your role as well as carry out other visits to our customers and communities when required. As part of a national team, you’ll also be asked to take part in our duty processes to ensure we effectively triage our cases. Using data and behavioural insights to propose service innovations and be an active part of delivering change, you’ll be committed to developing your professional knowledge and expertise in terms of ASB in critical specialist areas and you’ll build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering an excellent customer service.
The Ideal Candidate Will Have:
- Experience of managing anti:social behaviour cases.
- Experience of developing and working in partnership with external stakeholders.
- Understanding of the law and relevant legislation around managing housing, anti:social behaviour and safeguarding.
- Experience of using the Harm based approach to ASB triage.
- Experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs.
- An outstanding high level of communication skills demonstrating an ability to positively influence and negotiate outcomes.
- Skills in adopting new digital solutions and innovations and experience of delivering change.
- Experience of partnership working to meet the needs of customers, complex multi:agency relationships.
- Experience of preparing complex case files for court and presenting cases in the civil or criminal courts.
- Ability to effectively problem:solve and find innovative solutions for customers.
- Ability to prioritise and manage a complex case load.
- Experience of using mediation or conflict resolution services.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house:building programme.
Anti:Social Behaviour ASB Caseworker in Hereford employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Anti:Social Behaviour ASB Caseworker in Hereford
✨Tip Number 1
Network like a pro! Reach out to people in the ASB field, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can give you a leg up.
✨Tip Number 2
Prepare for interviews by practising your responses to common questions related to ASB casework. Think about your past experiences and how they align with the role at Stonewater. We want to see your passion and expertise shine through!
✨Tip Number 3
Showcase your skills in negotiation and problem-solving during interviews. Use real-life examples where you've successfully managed challenging situations. This will demonstrate your ability to handle the complexities of ASB cases.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Stonewater team and making a difference in the community.
We think you need these skills to ace Anti:Social Behaviour ASB Caseworker in Hereford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the ASB Caseworker role. Highlight your experience with anti-social behaviour cases and any relevant partnerships you've built. We want to see how you fit into our mission at Stonewater!
Showcase Your Skills: Don’t hold back on showcasing your communication and negotiation skills. Give examples of how you've influenced outcomes in challenging situations. Remember, we’re looking for someone who can manage complex conversations with compassion.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application reaches us quickly and efficiently. Plus, you’ll find all the details you need about the role and our values there!
How to prepare for a job interview at TipTopJob
✨Know Your ASB Inside Out
Make sure you brush up on your knowledge of anti-social behaviour legislation and case management. Familiarise yourself with the specific laws and processes relevant to the role, as well as any recent changes in legislation. This will not only show your commitment but also help you answer questions confidently.
✨Showcase Your Communication Skills
Since this role involves managing challenging conversations, be prepared to demonstrate your communication skills during the interview. Think of examples where you've successfully influenced or negotiated outcomes, especially in difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Your Collaborative Spirit
Collaboration is key in this role, so come ready to discuss your experience working with external partners like the police and mental health services. Share specific examples of how you've built relationships and worked together to achieve positive outcomes for customers.
✨Prepare for Court Presentation Scenarios
If you have experience preparing and presenting cases in court, be sure to highlight this. If not, think about how you would approach it. You might be asked situational questions about how you'd prepare a case or handle unexpected challenges in court. Show that you're proactive and ready to learn!