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- Tasks: Support customers and installers with heating solutions and troubleshooting.
- Company: Join Aqualine, a leading wellness equipment supplier with a supportive team.
- Benefits: Competitive salary, bonuses, and flexible home-based work.
- Why this job: Use your engineering skills to make a real difference in wellness installations.
- Qualifications: Must have heating engineering experience and relevant qualifications.
- Other info: Great career growth opportunities in a dynamic, close-knit team.
The predicted salary is between 26000 - 35000 £ per year.
Salary: A GBP 26,000 to A GBP 35,000 DOE + bonus + benefits
Location: Home-based (must live in Yorkshire; occasional meetings/training in Huddersfield)
Hours: Monday to Friday, 9:00am – 5:30pm
Aqualine is a market-leading supplier of saunas, steam rooms and premium wellness equipment for domestic and commercial customers. Due to continued growth, we are looking for an experienced Heating Engineer Support Advisor to join our team.
This role is ideal for a qualified heating engineer, installer or service engineer who is looking to move off the tools into a stable, home-based position, while still using their engineering knowledge every day. This role is not suitable for IT, software, telecoms or office-only backgrounds. Applicants must have real-world heating or installation experience.
Responsibilities
- Act as the main engineering support contact for our sauna and steam room range, helping customers, installers and colleagues with installation guidance, fault diagnosis and product selection.
- Using existing heating and electrical knowledge, support real-life installation scenarios, advise on power and heating requirements, and help resolve issues efficiently.
- Support internal training and help build clear installation and support materials for the wider team as the role develops.
- Provide engineering support via phone and email.
- Advise on heating requirements, electrical connections, controls and safe installation.
- Support fault-finding on sauna heaters, steam generators and control systems.
- Guide installers through real-world on-site scenarios.
- Recommend suitable products and accessories and support sales where appropriate.
- Process orders and update customer records.
- Liaise with warehouse and suppliers regarding stock and deliveries.
- Create simple installation guides, videos and support documents.
- Assist with internal training for colleagues and new starters.
Essential Experience
- Minimum 2 years experience as a heating engineer, installer or service engineer.
- Formal heating or electrical qualifications (NVQ, City and Guilds, apprenticeship or equivalent).
- Strong understanding of heating systems, electrical supplies, controls and fault diagnosis.
- Comfortable speaking with customers and installers by phone.
- Logical, practical problem-solving approach.
- Good written English and attention to detail.
- Basic IT skills (email, CRM, Excel).
Desirable (but not essential)
- Experience with renewables or solar installations.
- Background in HVAC, plant, spa, pool or building services environments.
- Previous support, senior engineer or mentoring experience.
- Interest in wellness or home improvement products.
Requirements
- Must be based in Yorkshire and able to attend occasional meetings/training in Huddersfield.
- Proven, stable employment history.
- Dedicated home office with reliable wired internet connection.
- Prior experience working remotely preferred.
- Exclusive commitment to Aqualine (no other employment or side businesses).
- References and background checks will be completed in line with GDPR and insurance requirements.
Why Join Aqualine?
We are a growing, close-knit team with ambitious plans. You’ll play a key role in supporting customers and shaping our engineering support function, with the opportunity to develop into a senior support or training-focused position. If you enjoy solving problems, helping installers get things right first time, and using your engineering knowledge without being on site every day, this role offers the best of both worlds.
Heating Engineer Support Advisor employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Heating Engineer Support Advisor
✨Tip Number 1
Network like a pro! Reach out to your contacts in the heating and wellness industry. Let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those phone interviews! Since this role involves a lot of customer interaction, practice explaining technical concepts clearly and concisely. We want to show that you can communicate effectively with both customers and colleagues.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss real-life scenarios where you've diagnosed issues or provided solutions. This will highlight your hands-on experience and make you stand out.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your enthusiasm for joining Aqualine and being part of our growing team.
We think you need these skills to ace Heating Engineer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a heating engineer or installer. We want to see how your skills match the role, so don’t be shy about showcasing your qualifications and hands-on experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Heating Engineer Support Advisor role at Aqualine. Share specific examples of how you've solved problems in the past and how you can bring that expertise to our team.
Show Off Your Communication Skills: Since this role involves supporting customers and installers over the phone and via email, make sure your written application reflects your strong communication skills. Clear, concise language will go a long way in making a great impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Aqualine!
How to prepare for a job interview at TipTopJob
✨Know Your Stuff
Make sure you brush up on your heating systems knowledge. Be ready to discuss specific scenarios you've encountered in your previous roles, especially around fault diagnosis and installation guidance. This will show that you can apply your experience directly to the role.
✨Practice Your Communication Skills
Since you'll be advising customers and installers over the phone and via email, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with this aspect of the job.
✨Show Your Problem-Solving Skills
Prepare to share examples of how you've tackled real-world issues in your past roles. Think about specific challenges you faced and how you resolved them, as this will demonstrate your logical and practical approach to problem-solving.
✨Be Ready to Discuss Training and Support
Since part of the role involves supporting internal training, think about any mentoring or training experiences you've had. Be prepared to discuss how you would create clear installation guides or support materials for the team.
