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- Tasks: Lead training and development for a hospitality group, mentoring managers and enhancing service standards.
- Company: Join a leading hospitality group in London focused on exceptional guest experiences.
- Benefits: Enjoy a competitive salary of up to £55,000 and opportunities for career growth.
- Why this job: Be part of a dynamic team that values service excellence and personal development.
- Qualifications: Experience in hospitality operations and a passion for mentoring high-potential team members required.
- Other info: This is a full-time director-level position with significant impact on guest satisfaction.
The predicted salary is between 44000 - 66000 £ per year.
We are currently recruiting a Head of Training for a leading hospitality group in London. This is a key leadership role focused on elevating service standards, driving consistency across operations, and mentoring a team of floor managers to help them progress into Assistant Manager roles and beyond. This role will work closely with the senior management team to develop front-of-house performance, improve spend per head in F&B, and ensure guest satisfaction remains at the heart of every shift.
Key Responsibilities
- Oversee and support all Floor Managers across the group
- Drive service standards and operational consistency across venues
- Provide 1:1 coaching, mentoring, and career development
- Focus on increasing spend per head through service excellence
- Lead recruitment, onboarding, and training for new floor leaders
- Actively manage guest feedback and online review responses
Ideal Candidate
- Strong background in hospitality operations and people development
- Experience mentoring and developing high-potential team members
- Hands-on leader with a passion for service and guest experience
- Exceptional communication and coaching skills
- Ability to create a positive, high-performance culture
Please apply today or send your CV to Kate B or call 790.
Head of Training : Bars Group employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Training : Bars Group
✨Tip Number 1
Network with professionals in the hospitality industry, especially those who have experience in training and development roles. Attend industry events or join relevant online forums to connect with potential colleagues and mentors.
✨Tip Number 2
Showcase your leadership skills by sharing examples of how you've successfully mentored team members in the past. Highlight specific instances where your coaching has led to improved performance or guest satisfaction.
✨Tip Number 3
Familiarise yourself with the latest trends in hospitality training and service standards. Being knowledgeable about current best practices will demonstrate your commitment to excellence and innovation in the role.
✨Tip Number 4
Prepare to discuss how you would approach increasing spend per head through service excellence. Have a few strategies in mind that you can share during interviews to show your proactive thinking and understanding of the business.
We think you need these skills to ace Head of Training : Bars Group
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hospitality operations and people development. Emphasise any leadership roles you've held, particularly those involving training and mentoring.
Craft a Compelling Cover Letter: In your cover letter, express your passion for service excellence and guest experience. Mention specific examples of how you've driven service standards and developed team members in previous roles.
Showcase Your Communication Skills: Since exceptional communication is key for this role, consider including examples in your application that demonstrate your ability to coach and mentor effectively. This could be through anecdotes or specific achievements.
Highlight Your Leadership Style: Discuss your hands-on leadership approach and how it has positively impacted team performance and guest satisfaction. This will resonate well with the hiring team looking for a strong leader.
How to prepare for a job interview at TipTopJob
✨Showcase Your Leadership Skills
As a Head of Training, you'll be expected to lead and mentor a team. Prepare examples of how you've successfully developed team members in the past, focusing on your coaching and mentoring experiences.
✨Understand Service Standards
Familiarise yourself with the latest trends in hospitality service standards. Be ready to discuss how you would elevate these standards within the Bars Group and ensure consistency across venues.
✨Demonstrate Guest-Centric Thinking
Since guest satisfaction is crucial, think of specific strategies you've implemented to enhance guest experiences. Be prepared to share how you would manage guest feedback and improve overall satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about challenges you've faced in previous roles and how you overcame them, particularly in training and development contexts.
