At a Glance
- Tasks: Lead and build a new service delivery team focused on customer satisfaction and sustainability.
- Company: Join a dynamic recycling and sustainability company with major clients.
- Benefits: Competitive salary, discretionary bonuses, healthcare, and generous holiday allowance.
- Other info: Be part of a passionate team dedicated to exceeding client expectations.
- Why this job: Make a real impact in sustainability while shaping a new department.
- Qualifications: Experience in customer service leadership and team management required.
The predicted salary is between 50000 - 60000 £ per year.
As customer demands and challenges advance, businesses must evolve; new teams, new processes and new ways of thinking are required. As a business immersed in end-of-life technology, working with major clients in Banking/Government and Industry, we play a critical role in customer supply chain. Whilst being hands on, helping to serve customers directly, you’ll create, manage and grow a team that owns the end to end customer journey: from scheduling to certification, conflict resolution to reporting.
BASIC SALARY: GBP 50,000 – 60,000
Benefits:
- Discretionary bonus (annual and circa 5)
- Full travel expenses
- 4% Pension
- 23.5 Holidays + Birthday
- Healthcare inc family
LOCATION: Bury St Edmunds
COMMUTABLE LOCATIONS: Cambridge, Newmarket, Thetford, Ipswich, Norwich
A mission that feels meaningful (sustainability/recycling). The chance to build a function your way, with support when you need it.
This is a brand new department which you’re building from the ground up, being principally involved in the evolution and execution of tasks whilst you grow the team and department. You must be prepared to roll your sleeves up and get involved with the day to day operation, ensuring we can deliver for our ever growing customer portfolio.
Building on solid foundations and step into a role with genuine influence. Service delivery sits at the heart of our business, linking engineering, transport, logistics, sales, finance and the customer. You’ll work closely with stakeholders across the business, ensuring operational excellence is matched with clear communication and a customer first mindset.
Key Responsibilities:
- Lead the Service Delivery function, setting the tone for quality, ownership and continuous improvement.
- Raise the bar, creating consistent, high quality service delivery across all service lines.
- Drive improvement by embedding scalable processes, KPIs and SLAs to support strong, predictable performance.
- Shape and grow a team developing people, growing capability and defining what excellent service looks like.
- Make an impact helping customers achieve sustainability outcomes while improving their end-of-life technology processes.
Person Specification:
You’ll be joining at a pivotal moment. Growth is accelerating, and you’ll help shape how we scale effectively.
To Be Successful, You’ll Demonstrate:
- Proven track record in creating and implementing customer journey process and procedures (most likely within a production/manufacturing environment).
- Strong service delivery or customer service leadership background.
- Experience leading, developing and managing teams.
- Direct experience of structured project management (Prince2 or similar).
- Strong Excel skills (V Lookup, pivot tables etc).
Behaviours:
- One team mentality with a positive mindset and a can do attitude.
- Proven and prepared to roll your sleeves up - this isn’t an ivory tower role.
- Approachable, supportive leadership style with strong sense of discipline and accountability.
The Company:
Involved at the forefront of the recycling and sustainability world, we are a multi-site business (2 locations) which has gone from strength to strength, our customers include major household names from iconic financial institutions, telecoms to the MOD. We are a dedicated passionate team of c100 (and growing) who aim to consistently exceed to our clients high expectations.
Wallace Hind Selection, alongside our client embraces diversity, champions equality, and fosters inclusion to create a work environment.
Head of Service Delivery employer: TipTopJob
Join a forward-thinking company at the forefront of recycling and sustainability, where you will have the unique opportunity to build and lead a new Service Delivery department from the ground up. Located in Bury St Edmunds, we offer a supportive work culture that values teamwork and innovation, alongside competitive benefits including a discretionary bonus, comprehensive healthcare, and generous holiday allowance. With a strong focus on employee growth and development, this role allows you to make a meaningful impact while working with major clients across various industries.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Delivery
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams or improved processes in the past. This will help you demonstrate your hands-on experience and leadership style.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Head of Service Delivery
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Service Delivery. Highlight your experience in creating customer journey processes and managing teams, as these are key for us. Use specific examples that showcase your leadership skills and service delivery background.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about sustainability and recycling, and how your experience aligns with our mission. Be genuine and let your personality come through; we want to see the real you!
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved! Use metrics and KPIs to demonstrate your impact in previous roles. This will help us understand how you can raise the bar in service delivery at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at TipTopJob
✨Know Your Customer Journey
Make sure you understand the end-to-end customer journey in a service delivery context. Be ready to discuss how you've previously created and implemented processes that enhance customer experience, especially in a production or manufacturing environment.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach and how you develop and manage teams. Highlight examples where you've fostered a positive, can-do attitude and how you've rolled up your sleeves to get involved in day-to-day operations.
✨Demonstrate Your Project Management Skills
Brush up on your project management experience, particularly if you have qualifications like Prince2. Be ready to share specific instances where you've successfully managed projects, focusing on how you ensured operational excellence and met KPIs.
✨Emphasise Continuous Improvement
Discuss your strategies for driving improvement within service delivery. Prepare examples of how you've embedded scalable processes and set clear SLAs to achieve predictable performance, showcasing your commitment to quality and ownership.
